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[CenturyTel] ESPN3 and Centurylink

this topic has not been brought up in awhile so I recently made and account for another issue. Was wondering if anyone has heard anything at all?

Is my modem quitting or something else?

I have a Westell 6100 modem, have had it for ages and i'm having two big issues with it. The first one being, anytime it disconnects it will reconnect like normal except for my upload speed. For some reason it will only connect at 32Kbps for my upload. To get around this I power cycle a few times and then it eventually connects at my normal upload speed. When this happens everything on the modem is perfect, download is perfect, SNR, everything except the upload speed. This issue started on the day Centurylink had a major outage in Missouri. I was online when the outage was happening and the modem went down, came back up at the 32Kbps and then shortly after everything went down until the fiber was repaired. No outages since. I have no idea if thats even related to my modem issue or just coincidence. The Second issue is if the modem turns off it comes back but won't respond. The lights will all be on and look like its working but I won't have internet and I can't even log into the modem to see anything. It just does not respond until I power cycle a few times and it comes back. All of this tells me my modem needs replaced but I could be wrong. What do you all think? Is this my modem or is it possibly something on Centurylinks end? My modem is rented from Centurylink and I can just call and get a new one but they want reasons for why I need a new one. I think everything I have written is a good enough reason.

Help setting up Embarq modem

I am tired of paying Centurylink over $5/month to rent a modem and $7/month to upgrade to a modem/router, so I purchased an Embarq EQ-660R ADSL Router off of ebay, identical to mine. I am trying to set it up and am having problems. After entering some info on the modem address, it took me to Centurylink's setup. I got to the page where I needed to select my modem and it was not there so I checked other. After a period of time I got an error code QC8475 and was told to contact technical service. They refused to help because it was no longer their modem. I tried to access my current modem, but do not remember the password that I apparently set, because 1234 does not work.

Frequent downtime at 4:00am that requires modem reboot

In the past year that I've had Centurylink DSL service, I frequently wake up to no internet connectivity several times per month. None of the lights on the DSL modem indicate that there is a problem. Both the power light and the DSL light are green. I have to physically unplug the DSL modem and plug it back it to connect to the internet again. I've signed up for the line monitoring here at DSLReports and now I see that my line is going down at 4:00am (in my timezone). Everytime that it goes down, it's pretty much at the same time. Sometimes this will happen for several days in a row and sometimes a couple of weeks will go by without me having to reset the modem. The modem is in transparent bridge mode and only the modem requires a reboot, NOT the router. What is going on at 4:00am that is causing this? I'm really tired of troubleshooting internet issues as soon as I wake up in the morning!

Can't quite get gigabit speeds on CenturyLink

Hello, I've been using the gigabit fiber service from CenturyLink for a few weeks now. I've been very happy with the service. However, the best speeds I am able to obtain are around 830 Mbps. I've tried various speed tests and tried downloading multiple streams. It always seems to cap out around 800 to 830. Any ideas of anything I could try to boost that over 900 or higher? Thanks!

[Qwest] CL modem buy one renting or cheaper one on ebay

Total newbie here but smart enough to find this site. I currently lease Q1000z modem/router from Century Link. Want to buy one to save $ and based on this site and one other considering Q1000z instead of c1000a. QUESTION: should I purchase the Q1000z I'm leasing for $99 or one for $40ish on ebay/Amazon? How hard is it to set up new modem for someone who has no knowledge in that area?

Cat5e connect to rj11 for DSL

Hello, I recently had centurylink come and install our phone and Internet service. We have structured wiring in the house. The tech used the cat5e cable for our internet. When he came inside he said that cable don't fit the rj11 jack on the modem so he had to crimp the wires. The job looks kind of shoddy. What are your thoughts?

Century Link Hades?

It's rare that I complain after a day of service. That's why I'm dismayed, in that I haven't got the "day," of service. I live in a limited access area for the internet which is maddening to begin with. That said, Century Link seemed to be a viable option. My neighbor gets a 1.5 speed. Me? Once installed it's 512. Really. Now, I fully understood that this could happen in that I am at the end of the line as they say from their hub. Despite being 75 yards from my neighbor, they get different speeds, but that's not the main issue. After scheduling an appointment, the rep came at the tail end of the time to install the service. They used what I will term "rigging," practice with old wiring. Within three hours after they left, the service went out, phone and internet (which was my package). The phone line is now completely dead and flashing light city on the modem. To make matters worse, I had to flag the rep down just before they left for my phone number which was not given to me. No materials of any kind were left with concern to literature, instructions, etc. This made for quite the search for customer service and within a short time I had those dreaded off shore types where I had to explain every little thing, only to get cut off on my cell and start over numerous times. I gave up. No responses to e-mails as of today as well and no form of contact or follow up to see if my service was working from Century Link. Then I did the search I should have done before hand and found out about their numerous issues which led me to this forum. I was told by the original rep I would have thirty days to cancel the service and as of this morning I have sought that option. I have thus far been told they cannot find my account information and I cannot get anyone to tell me how to ship them their modem back. It seems as if I am stuck already with a service which is not working from day one and that finding anyone to speak with is next to impossible. Hold times are incredibly long and the taste that has left in my mouth warrants just getting out asap before I become a part of the horror story reviews and they ruin my credit. I already fear that the original rep deceived me on the details where they said I would pay nothing if not satisfied and the specter of mystery fees or undisclosed information freaks me out. How's that for a run on sentence? Anyhow, stay tuned for the next chapter in my quest to figure out what the heck is going on and why I signed up for a service which is not working in less than three hours from installation. So far, my Century Link experience has been deplorable and unacceptable at the lowest levels of moderate expectations. UPDATE - So, I finally got a number for cancellation after a live chat. The first time I was cut off. I was amazed at the use of slang by the first representative in the conversation and her reference to "stuff." ("Yeah, they don't leave stuff," like, er, the phone number to the phone they just installed.") around five times was the final put off for me. Oddly, I have been given two different cancellation numbers from two different reps. Stay tuned. FINAL UPDATE - I would like to openly and seriously warn of anybody considering this service that the customer service is honestly inept. The following is 100% truth. I decided to call for a repair. This was no easy task in that I kid you not was sent from one rep to another giving the same information out a total of 6 times. After I reached a person who spoke our language fluently that was not reading from a script on the sixth call, 2 hours later on successive transfers ... I asked to cancel the service then and there explaining to her that I would not be sent to repair again on the seventh transfer. They do not document your calls in any way when talking to them and you have to, as many know, start from scratch each and every time. I do want to say that the off shore call personel spoke clearly considering other companies past I have dealt with. I was told there would be an 85 dollar charge if the problem was not with their wiring end for them to come back out. Now, bare in mind, I have had the service less than 24 hours and was already being threatened with additional charges. FTR, the installation person used existing, very old wiring in that I have not had a land line in years. Anyhow, I saw the future clearly if there were to be additional problems and the hoops you had to jump through and the time spent trying to simply have working service. Just a dreadful, low tech experience and a company I will avoid like the plague and never recommend to neighbors. Additionally, the advertised speed was a tenth of the top end when I tested the service which worked for a grand total of 2 hours and 42 minutes.

[Qwest] Line Overprovision Gone

So my line had been overprovisioned since about spring time (I'm on 40/20 dry line). I was syncing at 50.129 up until this past weekend. Sunday, I lost service for about 30 minutes then it suddenly came back up. Since then, I'm now syncing at 40. I've got a C1000Z bridged to an ASUS RT-AC87R. Any ideas?

Question about house wiring for DSL service

I’ll be getting CenturyLink DSL in a couple of months, and they want to provide a separate line to my house for the DSL feed (separate from the POTS feed I now have). I have a new demarcation box (with surge protection) for the DSL, and plan to run a shielded CAT6 line to an attic distribution block (Steren 550-030) from which I’ll make a drop to a dual telephone outlet (which currently is a single POTS outlet), and then to the router from there. The dual outlet will have the analog POTS and DSL available. My question is, can I use the shielded CAT6 at some future time to consolidate the analog and DSL from the their two demarcation points in the single cable run to the distribution block or would it be better to keep each in its own cable run? Also, can I run both analog and DSL from the distribution block to dual telephone outlets using the same cable (unshielded CAT6) or should I keep those as two separate cable runs? I’ll be gradually upgrading my house telephone wiring so it would be handy to know which options are best. See the attached diagram for reference. Thanks.

[CenturyTel] fiber

when will they be upgrading their entire footprint to fiber. using cox because of the 10Mbps limit that century link has. http://www.speedtest.net/my-result/3820759671

[Embarq] Over-sold DSLAM common now in Las Vegas because of Prism?

So my conspiracy theory about CL and Netflix seems to be off, http://www.dslreports.com/forum/r29584151-Embarq-Is-CenturyLink-pulling-the-Netflix-extortion-card- . Everything Internet-wise comes to a screeching halt during prime time hours. Low bandwidth VoIP calls don't work and upstream Slingbox activity is a no-go too. I found out from a neighbor several blocks away that they can't view Netflix either during peak hours on CenturyLink. This is a more affluent area where Prism has been pushed big time. Curious if others in Las Vegas are experiencing over-sold DSLAMs? I'm toying with switching to Cox, but at $30 for 10Mb dry loop DSL, it'll be a hard switch to swallow. -- Marriage Equality | Consumerist

[Qwest] Solving low speeds on a specific phone jack

Just recently moved our computers (and router and modem) to our new basement office - and our internet is much, much slower! :( We're paying for either 12 or 20 Mbps down (can't remember), 896k up. Speedtest.net shows pretty close to that on one phone jack in the house, a bit slower on two others, and really bad when connected in the new office - 3-4M down, ~300k up. All the existing jacks are ??? with regards to wiring - 1970s home. For the jack in the office, I took the line that was running to the security system (again, ???), and extended it using my best (ie. not very good) western union splice + solder. Here's the stats I get from my modem (Zoom 5615): https://lh5.googleusercontent.com/-Fowfd4z4jCE/VDL3mo4Ip5I/AAAAAAAABcM/Pu1SJ5sDTcg/s800/office_adsl.PNG I don't know enough to interpret the SNR or attenuation numbers, whether they're good or bad. I do know that one of the other phone jacks showed a number closer to the paid speed on the modem, but didn't note the other numbers. I'm thinking pretty seriously about just doing a new home run on the outside of the house. We don't do a landline phone, so it seems like I can just unhook all the old wiring, and run a new wire, soup. Anything I'm missing? Easier solutions? Our demarc is currently an old carbon block - we actually couldn't find it when we first had service set up. I'll definitely wire a jack directly to it and test before I run any wire, that's for sure. Thinking I'll get this wired up and then see if I can get CenturyLink to install a NID - any reason I shouldn't go that route?

What happened to talktous@centurylink.com?

I sent and email to talktous@centurylink.com several days ago and have not received a response. Also, I notice that the CenturyLink user account here on DSLReports has not been seen in over two weeks. These guys really helped me in the past and I was hoping they could help me with an account issue again. I really don't want to waste my time calling someone in tech support that only seems to follow a script that does not actually resolve real issues.

Is it worth it???

I did a check on the CenturyLink sit to see what DSL I could get. They can offer me up to 7Mbps DSL connection. I've been told by Qwest more than once that my copper land line is 22,500 feet long from the nearest DSLAM and that my copper land line is way to long to get DSL at all at any speeds. Would I be able to reach 7Mbps on a copper land line that is 22,500 feet long from the DSLAM???

[Prism TV] Prism and internet

I currently live in a Town home the main TV is on the first floor using Comcast DVR connection, A second TV on the second floor and we have two computers on the second floor that are hard wired to the modem next to them and are to old to add wireless. How does your prism and internet service hook up. There is no way for you to hard wire between the floors in this Town home and we are not allowed to have external wires on the town home. There are TV Cables and Telephone lines that can be accessed on both floors. Do provide a box for the Computers internet to hard wire too and a separate box for the TV's?

[CenturyTel] Bridging a Zyxel PK5001z stops our internet data stream

I have security cameras that require our modem to be bridged. I had been using a bridged EQ-660R modem for a couple years with a Cisco Linksys WRT350N router (2009) and WRT610N (2011). All of a sudden we started having our internet drop out. So, CenturyLink sent us a PK5001z and we bridged it and used that for quite a while until this last January with a Cisco Linksys EA4500 router that we had bought in 2012. We had some issues that CenturyLink thought was router issues, so we bought a new ASUS RT-AC68U router this last January. We've been using the ASUS router since with the bridged PK5001z without any issues until last Sunday evening. All of a sudden our internet dropped again and we couldn't ever get it back. The CenturyLink techs came and were diligent in trying to get it back up. They installed a new PK5001z modem and it was working fine until they connected it to the ASUS router. When they connected the modem to the router, the internet dropped. They called the CenturyLink network guys and found that something was locking the data stream. The dsl was syncing, but the data stream was locking. So, the network guys unlocked it and the techs tried connecting the router and it happened once again. At this point we all thought that something had happened to the ASUS router. I went and purchased a new Netgear R7000 and got everything set and working properly (everything except my security cameras). So, as soon as I bridged the new PK5001z modem, the internet died again!! I thought I'd try to reset the reset the PK5001z to default settings before calling the techs again and it worked. Once I reset the modem to the default settings the internet started streaming again. I called the techs, and they have no idea why the modem is locking. We're sure hoping someone can help us with this frustrating issue!

Gigabit ads in Vegas

Boy they seem to be pushing Gigabit now that Cox announced it's plans. It would help if they actually made it available. I called and asked again and they still couldn't tell me when and if it will become available in my area. Can't get their act together.

Technicolor C2000t

I picked up a used (1 month old) CL Technicolor C2000t modem a few days ago. So far are really like it. It has the same basic GUI as most other CL branded modems, yet has some variations that I like. I used to get around 15000 FECs and maybe 25 CRC errors per day using a Q1000z (I never noticed any problems related to these errors). The C2000t has been averaging 90 FECs and 0 CRC errors per day (got to like that). It says my loop length is around 300 feet longer than the Q1000z stated. Both the Q1000z and C2000t are extremely stable (never any dropped connections) I have the C2000t bridged to an ASUS RT-N66U because the the WIFI speeds are considerable faster. So far it looks like the accolades the C2000t has been receiving are warranted. My current connection is a single line 40/5 VDSL (no bonding or Prism TV).

Streaming services are poor during evening times

I have a 25/2 package that runs 25/2 at all times(via speedtest, ookla, CL test, comcast... If I run testmy.net it will peak at 14 down and average 10...). The local tech and I got the FEC RS errors to a very small amount... maybe 0-10 in 30 minutes. Both lines are at 14-15 SNR down and 12-13 SNR up with great attenuation. So after all this hard work I thought we got the streaming services fixed. During the day xbox will pull up to a 1MB/s and I can run 1080p services no issue. Last night started around 8pm Netflix bitrate was only running at about 256-320 kbps. I also snapped netflix while checking the xbox one bandwidth and it only shows the xbox pulling between 50kB/s to 256kB/s. I will also get a buffering issue where the video will be playing and all of a sudden it will start counting from 1% slowing to 100%. I also get similar issue with the PS3. Youtube... I can't run 720p only 480p. Gaming isn't an issue. Pings are consistently nice 20-30 ms. During this time I tested via a PC directly to modem and had the exact issues. I thought at first is was the internet(at least to the DSLAM)... got that cleared off the slate. Then I thought it was the wifi. Did a lot of changes to the wifi and got all wifi devices to run 50-80ms latency with at least 20 down out of 25.. OK great! But again the streaming issues still persist. I've also tried different DNS servers, no luck... Anyone else having issues with streaming services in the evening times?
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