I Want to get a refurbished modem c1000z on eBay to stop renting. But what's a trustworthy seller. Please help?
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[CenturyTel] refurbished modems sick of renting
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Bonded DSL and splitter wiring?
So after persisting centurylink that I was told about 8 years ago that bonded DSL is available. I finally found a tech that called the local office and told them that's it's available and to added to my account. They had to added seperatly because the system only allows them to setup 10megs only.
So my questions is since I installed a DSL splitter for my current service. Do I have to get another splitter for the other pair? How do I wire it up for the second pair. I currently have a cat 3 homerun running to a Jack for DSL only. I'm about to change to cat 5 before Thursday which is the day they are coming.
Thanks
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[Qwest] SLOW Internet - Replacement Modem?
I went to my parents house who have CenturyLink. Noticed their internet speed was very slow. I did a speedtest.net test with closest server to my area. The speed came in around 2.5MPBS down (Tested on 2 hardwire connected PCs).
They plan they are on is for 50D/5U, and the time of day I wouldn't imagine would have high congestion. Their wireless is intermittent, and the speeds sucks.
They are currently leasing a Actiontec C1000A.
I'd prefer to purchase for them the best modem possible and use a separate higher end router.
I use Cox, and have a DOCSIS 3.0 Modem and Asus Router that made a huge difference.
I'm not as familiar with DSL, and searching on here it seems that a lot of the modems have wireless built-in.
Was wondering what you guys think the best setup is. Thanks.
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[Qwest] Poor IPv6 network performance
I have had IPv6 turned on with my ASUS router for a while (using the IPv6 6rd settings from CL). Recently, I've felt that something was not right with my network. Some web pages would take a long time to start loading and often, I would have to reload the page to get it to load at all. During a wireshark trace, I saw lots of TCP packets that had to be retransmitted.
However, I noticed that some devices on my network (my IP phone and my Roku box) didn't seem to have any problems. These devices are not IPv6 compatible, so I tried turning off IPv6 and all of my problems went away.
What would cause such poor performance with IPv6?
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Residential vs Business
Hello. I am in an apartment and I just ordered the business class service. Has anyone used the business class service? How is the tech and customer support? Are there no more cap calls? Basically, I am wanting to HD and game/download my heart's content without worry.
What are the experiences?
Thanks,
Jon
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[CenturyTel] What Caused the Prolonged Outage?
I live in northwestern Alabama, and my Internet was out from about 7:30 last night to 11:45 this morning. I was wondering what could have caused such a prolonged outage.
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Centurylink Is worthless
Rewind back to the beginning of July. Apparently, there was a "Major Outage" in my area, Fort Riley, which was down for over a month. Okay, I get it, it happens, I wasn't going to throw a fit over that for something that everyone's getting hit with. I got some credit, which was docked even before my internet came back, but oh well.
The day it was fixed, I was still out of service, turned out there was some sync issues in my area. Well shit, now I gotta call. So I call it in, they go through their little routine, figured it out that its on their end. Tell me I'll have a tech at my house on Monday. Cool. Monday shows up, the tech shows up and can't fix it from my house, nor from the associate he had on the phone. Said he was going to go to the server building, and would come back to fix it. Never showed up again.
So I called it in that night, and I was told it was escalated and that they would show up the next day. Nobody showed up. Called it in again, told the same thing, and guess what, didn't show up the next day. This continued from MONDAY through FRIDAY of having a technician assigned to my home, which I would observe from "wheres my technician" page for updates, but hey, they must just not care. Heres the thing, from about Wednesday to Friday, I continuously requested to speak to supervisors and every time I would get same line, and same assurances to no effect. Oh it's been escalated, I'll make sure its taken care of sir, I apologize for the trouble. Can we call you tomorrow? Of course, but hey, THEY NEVER CALLED.
Eventually I got sick and tired of this shit, and told them I wanted to speak to the Supervisors Supervisor, and apparently they were out for the evening. I was told by an associate that because they did this "promise log" thing, apparently which was described to me as, if someone wants to speak to an supervisor, they send them an email, in which it was mandatory to call the customer to speak to them. Ha, well I requested to speak with my areas supervisor 3 times, and he never called. So he said he told the Midwest Supervisor, about this, via email, and that she would be calling me the Next Day. Guess what, No calls. The technician that came out that day FINALLY did fix it, it was a 20 minute fix. He had to go to the server building, and switch my line over to a different port (or something along those lines).
End of my problems, yay internet, right?
Nope.
So starting a few days ago, I noticed my internet would cut out for a few minutes at a time, but consistently, so I just called and guess what. Technician will be coming out to my house on Monday. Now, why don't I just change ISP? I'm At A Military Base. Theres not a lot of options that they allow on base, and not to mention I have credit enough for awhile of free internet, IF IT WOULD EVEN WORK. I'm using my neighbors Wifi, bless her for this, but this is COMPLETELY unacceptable, and by far the worst customer service I've ever had in my life.
I mean seriously, they can't have a tech out on time, they don't have supervisors that get back to you, and they can't keep their shit working.
Worst. ISP. Ever.
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[CenturyTel] Bridging a Zyxel PK5001z stops our internet data stream
I have security cameras that require our modem to be bridged. I had been using a bridged EQ-660R modem for a couple years with a Cisco Linksys WRT350N router (2009) and WRT610N (2011). All of a sudden we started having our internet drop out. So, CenturyLink sent us a PK5001z and we bridged it and used that for quite a while until this last January with a Cisco Linksys EA4500 router that we had bought in 2012. We had some issues that CenturyLink thought was router issues, so we bought a new ASUS RT-AC68U router this last January. We've been using the ASUS router since with the bridged PK5001z without any issues until last Sunday evening. All of a sudden our internet dropped again and we couldn't ever get it back. The CenturyLink techs came and were diligent in trying to get it back up. They installed a new PK5001z modem and it was working fine until they connected it to the ASUS router. When they connected the modem to the router, the internet dropped. They called the CenturyLink network guys and found that something was locking the data stream. The dsl was syncing, but the data stream was locking. So, the network guys unlocked it and the techs tried connecting the router and it happened once again. At this point we all thought that something had happened to the ASUS router. I went and purchased a new Netgear R7000 and got everything set and working properly (everything except my security cameras). So, as soon as I bridged the new PK5001z modem, the internet died again!! I thought I'd try to reset the reset the PK5001z to default settings before calling the techs again and it worked. Once I reset the modem to the default settings the internet started streaming again. I called the techs, and they have no idea why the modem is locking. We're sure hoping someone can help us with this frustrating issue!
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[CenturyTel] Centurylink epic fail
I have tolerated slow... Bad customer service... No tech support.
I've lost my connection for 24 hours before, http://www.nlm.nih.gov/medlineplus/ency/article/000435.htm it always was both a loss of money, time, and mental health.
But this time... We have had maybe 24 hours of service in the past 120.
And I don't mean good high speed service I mean ANY service.
We have a tech coming out... They happily threatened a 85 dollars fee if this was somehow "our fault" great way to discourage people from asking for help.
It took a week and if they can't fix this I am done... Xfinity here I come. This is bordering on fraud... I am paying them for... Nothing.
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[CenturyTel] High ping
So im not sure whats going with my net I just paid 173$ yesterday to get my net back on... its only been off like a week and a half and it was totally fine, but ever since i got turned back on I'm getting HUGE ping spikes and latency times at night,,,, there is no way that there is that much congestion I highly doubt like 40 people in my little 2000 person town decided to subscribe to centurylink in that like 2 weeks... Now i do troubleshooting for TWC and im familiar with how it all works but if anyones got any suggestions im open. Ive changed my modem channel from 6 to 11 and have run all the standard trouble shooting procedures.
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[CenturyTel] Centurylink Service Sucks[C1000A]
Hey Everyone been coming to these forums off and on and have learned a lot about troubleshooting. I live in small rural town in Wisconsin with about 11,000 people. There is State college in town which makes 3/4 the population so really about 3000 or so people live here year around.
Anyway I finally made an account because I've had so many issues with Centurylink for the last 10 years I've lived here. Before you say why haven't you switched well Centurylink has monopolized the area so there are no other ISPs in the area or I would have switched a long time ago. (Been paying $60 a month for 10 mbps down/.8 mbps up.)
So onto my issue, lately Internet has been extremely slow. The modem isn't reading at the right speeds and is getting a lot of CRC errors we also get dropped a few times a day. I've called in around 3-4 times in the last two weeks, the first time I called I was on the phone for a little over an hour he finally said they would send a "Field Tech" out in the next 4 days and when I asked if they would contact me if anything was resolved or not they said just check your speed twice a day. Someone shows up 5 days later and checks our lines and there is no issue. He tells me that we are on "Interleaved" and that when to many people in the area are using a lot of bandwidth it will kick you off. So he changes us to "FastPath".
(By this point I have started reading on these forums and trying to see if anyone else had similar issues) A few hours after he leaves slow speeds come back waited a day then called and they send out a "Field Tech" tell me the soonest a they could be out here is 3 days. Well he shows up the next day he checked the lines they were fine and then leaves. To no surprise later that day internet gets really slow. This time i don't wait i call right away and tell them that its running slow they tell me that there is a "Software" issue and that they are going to have to send an "Engineer" out who he says isn't a regular field tech and to wait 4 days and check if anythings changed.
A day or two later I get Restricted call from the tech that was there earlier in the week saying that they are having a lot of issues and are getting swamped with jobs around the area and that its "bandwidth exhaustion". Wait 4 days and the speeds are the worst I've seen in awhile so on the 4th day (Yesterday) I called and they said there is a line issue and that they need to send a Tech out at this point I get pretty mad that the same issue has basically been there for almost 3 weeks and nothing has been fixed. I am also told there is no "Bandwidth Exhaustion" in the area. (we were told last fall when all the students started school at the college that there was a bandwidth exhaustion and that they were working to fix it)
TLDR: Centurylink Service Sucks!
I apologize for the long winded post but needed to rant and maybe get some advice/help.
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Gigabit ads in Vegas
Boy they seem to be pushing Gigabit now that Cox announced it's plans. It would help if they actually made it available. I called and asked again and they still couldn't tell me when and if it will become available in my area. Can't get their act together.
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Not really directly Apple question
Don't know here to ask
google was all dry holes.
Is there a url for CenturyLink data usage meter?
I have cox and we have a tool to display usage.
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[CenturyTel] Ping is ridiculously high and is up and down
I live about 45 miles from Dallas, Texas where my ISP centurylink is located.
I am using pingtest.net to calculate my ping, jitter, and packet loss. Everything is so bad that it can't calculate packet loss, and my ping goes from 300 to 1100 rapidly. People complain about having 60 ping as too high, but my ping is just ridiculous. I need help because I want to be able to watch a 5 minute youtube video in 5 minutes, not 15 minutes, or play a video game.
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[Embarq] Is CenturyLink pulling the Netflix extortion card?
So my family and neighbors on CenturyLink DSL in the Las Vegas market have been having problems with Netflix and YouTube. I first thought it was an issue with their equipment (smart TVs, set-top boxes, etc.), but I now see the issues only occur during prime time hours. I have a perfect stream right now at 11 a.m. on a Monday. It was so bad Sunday evening, nothing would stream even at the worst Netflix quality settings, congestion 101. Speed tests always result (good) to the promised tier, 10Mb.
Here's the latest stats from Netflix on American ISPs:
http://ispspeedindex.netflix.com/usa
Look who comes in near the bottom.
--
Marriage Equality | Consumerist
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Ping times double between 10 pm and midnight every day
See my monitor results here:
http://www.dslreports.com/monitored/report/255870
Starting around three weeks ago, the pings between SW Florida and New Jersey jump late in the evening until midnight, then drop back to normal. Every day. This is new.
I'm seeing this on many others in the Centurylink Line Monitor Group as well.
http://www.dslreports.com/testhistory?view=78&open=ec&sort=z&range=345600
Any ideas?
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Within the last two weeks I've had to reboot my router ten times
I've got bonded DSL running over the Technicolor C2000T. It's been nearly flawless for close to a year. However, within the last two weeks I've started getting complete loss of Internet access once or twice a day. If I look at the router, I see not errors or anything, but I can't ping it from other Internet locations and it won't forward traffic from the internal network.
The only solution I've found is to reboot the router. I'm just wondering if anyone else has seen similar, or if anyone knows how to get more detailed log messages from the device.
Thanks!
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[Qwest] Solving low speeds on a specific phone jack
Just recently moved our computers (and router and modem) to our new basement office - and our internet is much, much slower! :(
We're paying for either 12 or 20 Mbps down (can't remember), 896k up.
Speedtest.net shows pretty close to that on one phone jack in the house, a bit slower on two others, and really bad when connected in the new office - 3-4M down, ~300k up.
All the existing jacks are ??? with regards to wiring - 1970s home. For the jack in the office, I took the line that was running to the security system (again, ???), and extended it using my best (ie. not very good) western union splice + solder.
Here's the stats I get from my modem (Zoom 5615):
I don't know enough to interpret the SNR or attenuation numbers, whether they're good or bad. I do know that one of the other phone jacks showed a number closer to the paid speed on the modem, but didn't note the other numbers.
I'm thinking pretty seriously about just doing a new home run on the outside of the house. We don't do a landline phone, so it seems like I can just unhook all the old wiring, and run a new wire, soup.
Anything I'm missing? Easier solutions?
Our demarc is currently an old carbon block - we actually couldn't find it when we first had service set up. I'll definitely wire a jack directly to it and test before I run any wire, that's for sure. Thinking I'll get this wired up and then see if I can get CenturyLink to install a NID - any reason I shouldn't go that route?
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[CenturyTel] Can I get my TP-Link TD-W8960N to run at 7Mb/sec with CenturyLink?
I've owned a TP-Link TD-W8960N DSL modem for 3 months. When I purchased this modem, I subscribed to CenturyLink 5Mb/sec ADSL service, here in Fort Lupton, CO. During the initial modem configuration, CenturyLink DSL support recommended that I use these settings:
VPI: 0
VCI: 32
WAN Link Type: PPPoA (PPP over ATM)
After I configured these settings, the modem ran flawlessly at 5Mb/sec downstream and 896Kb/sec upstream for 2 months! Since this modem was working well, a month ago I upgraded to CenturyLink's 7Mb/sec ADSL service. However, I've been experiencing fluctuating downstream speeds and I had the full 7168Kb/sec downstream speed for only 1 day!
I called CenturyLink DSL support a second time, but I was told that I'm using an unsupported modem and that it's necessary for me to demonstrate that the problem occurs with a modem that CenturyLink supports! So I bought a CenturyLink-branded Actiontec C1000A and it is slower than the TP-Link modem! This was enough to convince CenturyLink to send a technician to my house. She measured the speed at the telephone network interface box, outside of my house, and reported that it's 7Mb/sec. I believe that this is correct because I've seen the TP-Link modem connect at this speed!
Next, I created a support ticket with TP-Link tech support. They asked me to take a screen shot of the xDSL statistics modem web page and to take some measurements with their BRCM DSL diagnostics tool. TP-Link's verdict is that a device in my network is interfering with the modem. However, the only other devices on the phone line are my cordless telephone system base station and my satellite TV receiver, both of which are DSL-filtered! I've tried disconnecting the satellite TV receiver from the phone line, but this doesn't help. Note that it was connected to the phone line during the day that I had the 7168Kb/sec downstream speed.
I believe that a firmware configuration change is needed to get my TD-W8960N to work reliably with this faster DSL connection. Can anybody help me? Here are some statistics from the xDSL web screen (Second Column: Downstream; Third Column: Upstream)
SNR Margin (0.1 dB): 106 140
Attenuation (0.1 dB): 385 240
Output Power (0.1 dBm): 201 123
Attainable Rate (Kbps): 7520 1216
Thanks!
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DMCA notification from Centurylink
Hello, I received an email from Centurylink on 10/4/14 : "Notification of
Acceptable Use Policy Violation of Multiple DMCA Infringements" for
multiple copyright violations dating back to 2012. This is my 1st email/warning from them. Every time I go to a webpage, I'm redirected to this Centurylink landing page unless I'm using the Anonymox plugin: "Centurylink Copyright Messaging Program-
Notification of Digital Millenium Copyright Act (DMCA) Notice"
http://copyright.notify.centurylink.com/index.htm[1]
All the advice I've read says to ignore these notices but every website I go to redirects to the centurylink copyright notice.
What have other folks experience been with this centurylink copyright
notice?
What do I need to do to connect normally to websites / stop every site from
navigating to http://copyright.notify.centurylink.com/index.htm[2] ?
Even though this was the first time this has occurred / first email I
received from century link, does this mean i'm at the "3rd & 4th alert"
stage ?
Thanks
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