I have a CenturyLink Westell A-90 750022-07 Router in my computer room with an ethernet wired connection to my older desktop HP computer. I have a DirecTV Genie and LG TV in a distant room that "wants" an Ethernet connection from the Router to hook the Genie to the internet. It is not feasible to run an Ethernet cable between the two rooms and the wireless signal is not strong enough to satisfy the Genie. CenturyLink says I can have an additional Router near the Genie. My question is: What Router should I buy and are there any special hookup instructions because I have two Routers?
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Hookup a separate Router to my Genie.
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Simple Questions About Modem Swap
Hello again,
As some of you know I have been preparing to swap my C1000A for the C2000T and then eventually upgrade to channel bonding, but I have been busy out of state for a while. But I am home and the questions I have are fairly simple.
1. Can I just swap in this C2000T and set it up without calling or talking to CTL customer service?
2. Once I have the C2000T up and running in single channel mode, will it be easy enough to enable the bonding myself or is this the part that actually requires calling CTL?
3. At what point during this process should I put the C2000T into bridge mode? During the initial setup? OR, after I am certain the C2000T modem works with my Asus RT-AC68U Router and is providing bonded internet service?
I have the two landlines (4 copper wires) in place and both were in service together for some time. And I have the CAT cabling setup for 2 copper pairs already at the modem end. Only two of the copper wires are being used for service currently. But the other two are ready on my end at the modem. Just need to either hook the other two up myself out at the CTL box, OR wait for a technician to do it for me, and all of this depends on what I am advised here. Please.
Thank you!
Rod
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No bandwidth Cap confusion?
See the attached image, then look at my conversation with CenturyLink, one hand doesn't know what the other hand is doing.....
CenturyLink quick question, I have a price for Life 120M plan, when I was looking at your website today at what is available at my house(seeing if fiber was available) it says unlimited internet for a 60M plan, is this grandfathered into existing price for Life plans?
CenturyLink sent January 4 at 7:25 PM
Thank you for your message. Due to high volumes, our specialists may take up to 24 hours to respond. We apologize for this delay.
Please note, if your Facebook Security App and Website setting is turned off, we will be unable to respond to your message.
CenturyLink sent January 4 at 8:12 PM
Thank you for reaching out, Aaron. All of our plans would be considered unlimited. The 60mbps would actually be lower than the 120mbps. If the price was the issue, I would be glad to take a closer look if you would like to provide your account number.
- Markus
Mon 9:30 PM
You sent January 4 at 9:30 PM
Nope that's fine, century link in the past hadn't listed unlimited previously and I knew they had a soft cap of 1tb with my children home its been a struggle to stay under so if its unlimited I feel s bit better
Mon 11:32 PM
CenturyLink sent January 4 at 11:32 PM
I believe we've been more flexible with the cap recently, but just to be sure, what I can do check with a contact of mine to ensure that has been properly addressed.
- Markus
You sent January 4 at 11:32 PM
So is it unlimited or a soft cap of 1 tb?
Thu 5:05 PM
CenturyLink sent January 7 at 5:05 PM
While I apologize for the wait, we are currently experiencing a massive increase in volume. This is causing extended hold times and extensive delays with our responses here. We thank you for your patience and ask that you please bear with us when it takes an extended period of time before we can respond. I was able to hear back on this. It does appear that we still have a 1TB cap for speeds under our 940mbps. The unlimited may have been referring to our Internet and phone bundles as our home phone is unlimited. My apologies for any confusion this has caused.
- Markus
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Change from Spectrum cable Internet to Centurylink DSL?
Around here Spectrum's lowest tier (available to me) is the 200Mbps package. That's way more bandwidth (and cost, and tired of the "try to get a new promo" thing) than I need at a 2nd location so thinking maybe to drop Spectrum and go with Centurylink DSL with their $49 for life deal.
I currently have Centurylink POTS and when I put in my address for availability it says up to 60Mbps.
Does that give any indication as to the type of DSL connection?
Any "gotchas" maybe I'm unaware of in consideration of such a change from cable modem to DSL?
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Trying to c hange DSL settings and not having any success
I have a Technicolor C1100T modem and I'm trying to change some of the settings but not having any luck connecting. I tried changing to ADSL VDSL 12 and Tagged but only VDSL 2, VDSL 8A and PTM Untagged work.
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Hookup a separate Router to my Genie.
I have a CenturyLink Westell A-90 750022-07 Router in my computer room with an ethernet wired connection to my older desktop HP computer. I have a DirecTV Genie and LG TV in a distant room that "wants" an Ethernet connection from the Router to hook the Genie to the internet. It is not feasible to run an Ethernet cable between the two rooms and the wireless signal is not strong enough to satisfy the Genie. CenturyLink says I can have an additional Router near the Genie. My question is: What Router should I buy and are there any special hookup instructions because I have two Routers?
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Mesh system that is compatible with CenturyLink fiber (PPoE/VLAN)?
I just moved to a new home and and am wanting to upgrade to a mesh system for better coverage and to minimize wifi dead zones. I am not using CenturyLink's provided router and am instead using my own wifi 6 router (TP-Link AX50).
I believe CenturyLink in my area (Seattle) requires PPoE and VLAN tagging to work with your own equipment. I was wondering if anyone here knew of any mesh systems that support PPoE and VLAN tagging, and thus would be compatible with CenturyLink fiber.
I was also wondering if it may be possible to use my current router (TP-Link AX50) just as a switch and not as a wireless access point, and instead use a mesh system (connected to the AX50 vis LAN) as the access point providing wifi.
Any feedback would be appreciated!
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CL Tech took my Personal Router
Hello
So I just had CL out here for a service upgrade on Thursday. I had changed from single pair service to Bonded DSL. When I went downstairs yesterday morning I noticed my own router was gone (UniFi Dream Machine, that ironically looks exactly like the modem they installed). So the CL tech had to have taken it. I called CL yesterday and spent hours on the phone and nobody offered any help. I talked to both tech support and customer service and I ended up having the CS supervisor tell me that “as long as the service is working there is nothing that CL can do.”
Do I have any recourse?
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[Qwest] Switching from Residential to Small Business account
With the rumors of data caps looming, i've decided to go from the $85 residential plan to the $65 CenturyLink SIMPLETM Gig Internet plan. I've set my residential service to end the same day as the install(this monday). Hopefully this will just be a matter of grabbing my free modem, shoving it in the closet with the others and changing my login credentials. Anyone have this service? Does it have the illusive dual-stack ipv6? Or do any of you think this "install" will be a complete cluster for one reason or another? I couldn't get the good pricing without having it be a "new customer order."
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Latency Increase in Seattle
Anyone else in the Seattle area seeing a drastic change in latencies to sites such as Facebook, etc? Looks like an issue between Level3 and former Qwest hops.
This is typically a 2ms round trip - today it's 35ms. Noticing it affecting other sites that take this path.
Of course Hop 5 is always hidden, so I can't make out the culprit IP.
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CenturyLink IPv6 6rd w/PPPoE and Third Party Equipment
Hey all,
Recently joined the GPON universe with Century Link in Portland. I switched to my own equipment with this setup:
ONT `- Managed Switch port tagged VID 201 `- Ubiquiti EdgeRouter-X w/PPPoE in same VLAN (untagged)
This setup seems to work well, I am getting 500-600Mbps down during peak hours and 800+ off peak (upstream is consistently around ~900Mbps so they do seem to have some downstream contention issues here but not enough to make an issue out of).
I resigned myself to not having provider IPv6 but recently I’ve stumbled across some old interweb posts referencing a 6rd setup. None mention actual settings, they’re all configured on CL equipment, and none say which markets this is supported in.
Anyone here have any insight? The tech who did my install let slip they are moving this market to straight Ethernet/DCHP and assumes we’ll have native IPv6 when that happens but he wasn’t privy to any timeline and it could presumably be months or years.
My next plan would be a Hurricane Electric tunnel but if I could get 6rd working with CL that’s better, IMHO, would prefer not to deal with Netflix or other CDNs who wrongly think HE tunnels are proxies.
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Attempts to get CenturyLink to upgrade/update infrastructure?
Hello all,
I would go into the category of folks who live in the middle of nowhere, here in NC, and for the longest time, probably over a decade now, we've had 6mbps DSL from CenturyLink which on top of not being the most stable thing ever, is definitely not holding up these days with the way our internet is used. Video calls, streaming, online gaming - especially downloading these huge GB updates, etc.
I've called a couple of times to CenturyLink asking why their highest offering in our area is only 6mbps when other DSL ISPs that unfortunately aren't in our area of support offer faster speeds. I'm pretty sure I get runaround explanations, but after lurking here I figured I'd make a post asking how others went about complaining of their slow internet speeds and outdated infrastructure. I did happen to get a second DSL line, but apparently that's only 3mbps. We're one of the two people in our area to have the 6mpbs line.
-Thanks,
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Central Iowa Broadband Survey
There is a link to fill it out, I did
»www.dsmpartnership.com/g ··· internet
Give Centerylink feedback or the sponsors anyway
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PPPoE vs DHCP on ADSL
I've seen a couple people in various forums mention that their areas are being moved off PPPoE to DHCP. I'm in the Minneapolis/St Paul area and I'm in a little pocket of space with only ADSL bonded pair available. Could someone from CenturyLink elaborate on this? PPPoE makes certain configs more difficult/tricky in PfSense, OPNsense and Edgerouter OS on an ER-X I have. If it matters, my PPPoE creds are qwest.net and my WAN shows up as qwest.net on speed tests and IP checking sites.
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Does Centurylink charge for the gigabit router/modem?
I have had CenturyLink for a couple years or so and my girlfriend just ordered Centurylink gigabit internet. On my slower fiber Internet Centurylink gave me afiber modem and a router. The router I returned to them so that I wouldn't be charged a monthly fee and I used my own instead.
Now, I think they are using a singular router/modem device and I'm just wondering how that works if there is a fee or not. Does anyone know?
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CenturyLink Prism TV Shut Down Completely?
I have seen it written after Minneapolis and Las Vegas that Phoenix and Denver Prism TV services shut down for existing customers March 31.
Can anyone confirm this did happen? I am guessing it met little fanfare as most people had migrated off the system as they haven't sold it for quite some time to new customers, just internet and phone.
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High Latency & A Lot of RS FEC Errors
Currently have a C3000Z with 40 up/2 down, but for some reason I'm noticing some huge latency issues that started on March 30th. I had a tech come out and cleaned up the NID and everything checked out fine along with the inside, but I continue to have huge spikes of latency going up from 60 to 100+ every few seconds. I'm trying to figure out what my next step would be since tech support is giving me the run arounds and saying I'm fine. I have added my stats for DSL 1 & DSL 2 as I'm also getting a lot of Near Side RS FEC errors. Does anyone have a contact or have any idea's on what I should do next?
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Any ideas on a C2100T tweak ?
I have 15mbps downstream consistently, at the router itself but only 13 directly at my pc connected via ethernet, no other traffic on my home network. Any settings that might net me the full 15 ?
Thanks,
SB
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spam filters gone after getting 'migrated' to v9 mail platform
subj says it all. automatic spam filters (and the setting in webmail) is gone. mail has been all spam (and LOTS and LOTS of it) all the time for the last week (or more, depending on account). support says spam filters are gone. no longer supported. nothing they can do. use the other filters (simple rule-based filter or blacklist, hah. like that'll work).
they actually shut down some of our accounts for "too much spam" -- which was INCOMING, of course, not getting sent out. well, DUH and a half -- you shut off the filters, WHAT DID YOU THINK WOULD HAPPEN?
i guess Centurylink REALLY don't want to be in the mail server hosting biz, because THIS is how to get everybody to dump their mail accounts for something else. and just when i finally convinced everyone to 'just use webmail' because of piss-poor connection reliability between some third party clients and CL.. they go and basically force Outlook on people just for the junk mail filters.
i'm gonna suggest to people to suck-it-up and switch their mail to one of the big-3, yahoo/microsoft/google and leave CL, instead. that way they aren't tied to CL's mail, either, when they want to switch to starlink satellite or cable or muni fiber. you can also tell google to fetch your CL mail, and it'll run its filters on someone else's mail. you can also config gmail to send mail out under your CL account, if you wanted to. and for our own mail, i guess we'll have to sub to a third-party service again, which he hadn't really needed so we shut it off long time ago, but we sure as hell do now. we are NOT, EVER going back to outlook.. and now absolutely no reason to keep CL. when starlink goes mobile, our business will, probably, too.
just wanna give everyone a heads-up. support is helpless, so you're on your own with whatever you figure out to do.
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Static IP for residential fiber customers?
Does anyone know how to lease a static IP for residential fiber service?
The instructions at https://www.centurylink.com/home/help/internet/static-ip-addresses/how-to-setup-static-ip-address.html say to use the Static IP tool at http://goo.gl/yGR7CE, but when I try it just says that my account is not eligible.
I called tech support to find out why I'm not eligible but the agent told me I had to request static addresses over chat. I went to chat and every agent just transferred me to another agent. After being transferred between literally 10 different agents I finally ended the chat after about 40 minutes.
I tried calling telephone support again and this time a different agent told me that static IPs are only available for business customers, but the website doesn't say anything about this. So is there a trick to this? Are static IPs still available for residential fiber customers?
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