Utah, Utah County
I live in a new neighborhood (2 years now). I went looking to move from Xfinity to Centurylink Gig service. If I enter my house its not listed (or pre populated) But if I enter my neighbors house number a few houses up on the same street, he is listed and qualifies for fiber. If I list my neighbor on the cross street just a few houses away he lists as qualifying as well. Also I have a Xfinity, Power, and Century Link box in my yard. How do I get the local Century link field engineers to bring the house outside my box online so I qualify? For Xfinity, two years ago I had to chase down a truck in the area and they had me added within a few weeks. I am ready to jump over to gig service if you would please help me out. Thanks! Anyone else had experience wit this? I have called you just get tossed around from phone agent to phone agent, that don't really have any answers or know who to escalate to who has any experience with this.
Thanks!
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Help, 2 year old neighborhood. Home not listed. (neighbors are)
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How does CenturyLink address provisioning work?
Trying to order service for a resident's room in a nursing home. Other rooms are listed at shop.centurylink.com but this room is not. If I call in or chat, reps say room has been added and they can sell me service--at a higher price than the online price.
One rep reported, "[Address Management] said what happened is that the address is new in our system and techs have not completed the services at the terminal." What does that mean? Does a technician have to install service in that room before that room shows up in the Internet offering? Or will it show up automatically on the web site in a few days?
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Will Centurylink bond two 4mbps lines for the price of one?
Essentially all I can get at my location is 4mbps. I know in larger locations they bond 2 pairs to get better speeds. Would they be willing to do that in my situation at get me up to 8mbps? I'd essentially then switch to their price for life option.
If not then no it wouldn't be worth it whatsoever.
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[CenturyTel] Actiontec c1900a dual bonded slow wifi speeds
First of all, thanks to anyone that replies and tries to help me out; I am with Centurylink in Phoenix and am paying for 80/10 on a dual bonded (I think or maybe it's pair bonded) line. Testing the line with an ethernet connection showed that I am receiving the speeds I am paying for but the wifi speeds are incredibly disappointing. Yes, I know that wifi speeds are never guaranteed and they are much slower than ethernet but my test speeds on multiple websites consistently show that I never receive download speeds above 25 although usually it's actually at around 20. Like I said, I used multiple websites and multiple apps on my android phone and checked at different times of the day and night but I never went above 25 if that.
That's a 75% loss of download speed (the upload speed always shows at 10) and Centurylink says they can't do anything to help me for the usual reasons. Could the issue be with the modem itself? I would connect a device or two by ethernet but the tech placed the modem in the kitchen when originally it was in the living room. Apparently, when I upgraded from my 40 download speed up to 80 a few months ago, I was told that the living room couldn't do the dual bonded or pair bonded connection that I was upgrading to and that he would have to go up to the attic to make it work so instead he settled on using the kitchen's phone jack as it was much easier. I think on day one or two of getting the new modem and upgraded speed I did occasionally see wifi speeds of around 40 (which is still only half of what I'm paying for) but that didn't last longer than two days at most.
I'm not sure what to do at this point because I don't even know what the issue is. I know wifi isn't reliable but it shouldn't be this slow otherwise what's the point of paying $60 a month if all I'm getting is 20/10.
Please, let me know what, if any, other information you need to facilitate helping me.
Thanks again
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How to completely turn of WIFI radio on C2100T
Does anyone know how to completely turn off the WiFi radio on the C2100T. I'm running one in bridge mode and I am not using the modem's WiFi. I turned off the 2.4 and 5G WiFi radios using the GUI. This eliminates the broadcast SSIDs. However, there is still a hidden SSID active in the 5GHz band. It's on the same 4 channels I need to use for my WiFi access point. Maybe the hidden SSID can be disabled via telnet somehow?
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CenturyLink
My house is prewired for ethernet in multiple rooms of the house. I had a tech come out to move my modem down to the central panel to connect into the modem and make each of the drops in each room hot. He connected the modem and got internet at the modem but could never get the drops in any of the rooms to work. He said he could only get one of the rooms/drops to work at one time but each of them works individually when the other two are not connected. Something like 2 pairs work but the 3 pairs will not and might be unbalanced, etc. He and I both agree it was strange and said I needed to get an electrician out. Has anyone had this issue??
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[Qwest] Is "Simple" Prepaid Internet inferior in any way?
I haven't been a DSL customer in several years, but need to take a break from feeding the cable pig for Internet for a while. (See the end of the post for those who don't remember the Dish ad campaign from ages ago.)
When I last had CenturyLink, I was on 40/20 VDSL service with great signal levels and no issues whatsoever. This time around I ordered 60/30 bonded service that is being installed on Monday. That was the highest tier shown as available, which is surprising given that I had 40/20 with lots of overhead on a single pair previously.
The website was only offering the new "Simple" prepaid plans, so that's what I'm getting. On the surface I'm fine with this, since the base rate is less expensive than previous plans, and appears to have no taxes / fees tacked on.
It's strange, however, that the service uses a completely different web portal. The assigned user ID doesn't even work on the main CenturyLink site.
This makes me wonder if the service being delivered is in any way inferior to traditional postpaid plans. For example, is the traffic deprioritized, and/or is support handled by lower tier and/or overseas agents?
Cellular companies are notorious for treating their prepaid customers as second tier, with deprioritized traffic, bandwidth caps, and sub-par support. Just wondering if CenturyLink is doing the same with these new offerings.
I'm intending to put the modem into bridged mode and not use the service as anything more than a dumb pipe to the Internet, but would still hate to have a lower grade of service just because it's prepaid.
Thanks in advance for any insight from customers who are already on this new offering.
https://www.youtube.com/watch?v=8liHWu2yYZQ
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CenturyLink Support Staff: Latency
I have tried the CenturyLink online chat for the last 30 days and nothing seems to be changing (They say the latency below is acceptable), so I though it was worth trying to post here to see if CenturyLink could address the extremely elevated latency issued (+1000ms) at their first hop for my DSL connection:
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Advice on line problems after replacing PK500 with C1900a
After suffering a few months of steady line degrade on my 10mb ADSL2 service (retrains, CRC, FEC errors), CL sent out a tech last week. After initial troubleshooting the tech says my line/loop are pretty clean and his solution is to replaces my crusty PK500 modem with a C1900a
Initially it was great for about 24 hours then my line stats degraded further to stats below.
I eliminated inside wiring as a suspect by running a 50 ft new Cat6 23g home run directly from the router to the NID which helped slightly
Any advice what I can try next based on these numbers below?
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DSL Status
Connection Status
DSL Downstream: 7.296 Mbps
DSL Upstream: 0.892 Mbps
DSL Link Statistics
Link Statistic Status
Broadband Mode Setting: Auto Select
Broadband Mode Detected: ADSL2+
DSL Link Uptime: 1 Days, 0H:34M:1S
Retrains: 2
Retrains in Last 24 Hours: 0
Loss of Power Link Failures: 0
Loss of Signal Link Failure: 0
Loss of Margin Link Failure: 0
Link Train Errors: 0
Unavailable Seconds: 96
Estimated Loop Length: 6988
Uncanceled Echo: N/A
Transport Mode: ATM
Path Parameter: 8/35
Priority: UBR Without PCR
Service Type: ATM-LLC Bridged
DSL Power
Levels Downstream Upstream
SNR: 8 dB 13 dB
Attenuation: 49.0 dB 25.9 dB
Power: 19.8 dBm 12.4 dBm
DSL Transport
Transport Downstream Upstream
Packets: 35566612 19147497
Error Packets: 0 0
24 Hour Usage: 391119.83 Mbits 13594.49 Mbits
Total Usage: 394022.21 Mbits 14192.33 Mbits
30 Minute Discarded: 0 254
DSL Channel
Channel Near End Far End
Channel Type: Interleaved Interleaved
CRC Errors: 470 17
30 Minute CRC: 2 0
RS FEC: 13522 71
30 Minute FEC: 93
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[CenturyTel] Modems
Which off the shelf modems will work with CenturyLink? What modem are using?
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"Amazing" speeds after 15:00 CST lasting until evening
So I've been charting my speeds using several different speedtest servers, over the last several days (5). I'm getting about a max of 80mbps on the 100/100 fibre, down to 6mbps (amazing, right?)
I have no idea what to do at this point. I've added Charter to my house, so I have "something" during those horrible times, but this is not really acceptable long term.
Thoughts? Here's the graph:
https://plot.ly/~zeryl/1/#plot
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Are these guys serious?
I wanted to look at what Centurylink offered as an alternative to cox's capped monopoly service, and their website always errored out so I could never get an online quote, but gave me a number to call. I called to ask about what speed would be offered where I live (The Pointe at South Mountain, north of Elliot along 48th street) and while I was on hold, the line was dead silent for 15 minutes. Just when I was about to hang up, music started playing for a few minutes.
At this point I say to myself "Why would I trust a company whose marketing/sales systems don't even work?" but carried on anyways. Finally somebody with a thick India accent answers, and I ask her what speeds are available where I live. It literally takes her 20 minutes (!!!) to find out after I gave her my address, at which point she quotes me $55 a month for...get this...1.5 megabits! And I'm not even in a rural area or anywhere close to one! What's worse is I clicked the price for life ad that promises no contract, which directs me to an offer requiring a 1 year contract! At least the price was reasonable though, $30 a month for 40mbit. But instead I call and they want $20 more for only 3.75% of the advertised bandwidth!
Third world countries get much better than this for a better price than this. Are these guys even trying at all? Or is this just a money laundering front that simply pretends to do actual business?
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[Embarq] My Embarq service now has double the upload speed, for no reason.
So I just noticed that my 1.5Mbit package from Centurylink (formerly Embarq) is no longer syncing at 1760/288, but for the first time in like +6 years its been upped to 1760/576. I did nothing to initiate this as of recent, but I have tried and failed years back. The switch happened Sept 29th, which was a Friday in the early morning. I only figured it out now two weeks later as my router is set up for QoS at old upload rate instead of the newest rate, so the router was limiting me. Only when I happened to log into the modem did I see.
I know that Qwest, Centurytel, and Embarq all kind of do their own thing with setting sync speeds for the same packages. In my experience with Embarq they would over provision the download side to allow for DSL FEC overhead and giving the user their listed download speeds. So I get 1.5Mbit download speed on my 1.5Mbit package.
But they are also know for their garbage upload rates which they tend to like to hide, as they say nothing about it online their site. It's been pretty bad to live with, making this out of the blue doubling of the sync rate great but also puzzling. As I don't believe they did anything on my phone line to improve it but simply changed a value at the DSLAM in the CO (which I am connected to, not remote) to double the upload rate and utilize unused bandwidth that has been there all these years. I also have around a Mbit of unused bandwidth on the download side which Centurylink does not seem to care to give me for the $60 I already spend but one day at a time.
I know Centurylink took CAF 2 money from the FCC for my area, so this bump might have something to do with it. But CAF 2 requires 1Mbit upload and I'm now currently at 0.5Mbit, and my current line has no home of 1Mbit up. So I don't know what is up.
A snap shot of my recent sync history on my modem for the curious. FYI most of the CRC/FEC errors are from thunderstorms.
https://i.imgur.com/LH74C4Q.png
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[Embarq] allocated resources exceeded
The complete error is:
Sep 15 08:00:08 localhost postfix/smtp[25057]: 16AE21000D17: to=, relay=smtp.embarqmail.com[206.152.134.66]:587, delay=1.5, delays=0.95/0.43/0.1/0, dsn=4.3.4, status=deferred (host smtp.embarqmail.com[206.152.134.66] refused to talk to me:
I see this either when sending from my MUA or when postfix is sending out cronjob notifications to me. It doesn't happen every time a message is sent. This has been going on for maybe two weeks or so. The deferred messages eventually do go out but it may be minutes or hours before they do.
Anyone with ideas on why?
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Setting up QoS with C2100z
Most online tutorials looks ridiculously different from this modems interface.
Does anyone have a good tutorial that shows all the options for this modem?
I was trying to set QoS on my Chromcast and Youtube TV.
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New Firmware update C1900a
A new firmware update for the Actiontec c1900a modem/router just came out. It is CAB002-31.30L.91 . Does anyone know what this update does to improve this modem/router?
It came out recently but not sure of the exact date.
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Issue w/ Gigabit Connection - Upload Awesome, Download Not
So, I finally got around to hard-wiring a connection to my MacBook over the weekend..
As you can see from the Speedtest, my download is WAAAAAAY off. I've tried multiple cables to rule out a bad one, and even connected directly to the Calix to rule out the wall plate.
Logging into the Calix shows i'm on a 1000/1000 rate - LAN Ethernet stats show a 1G connection.
I also checked out the Speedtest on my hardwired Apple TV and Xbox One - and it returned similar results.
Do you all think there's something messed up with my account that I should call in for? Kinda stumped at the moment.
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[Qwest] How do I get pair bonding on a residential account?
I currently have 40/20 DSL service. Several months ago I was informed that the service at my address qualifies for 80/40 with pair bonding, but I declined to order it due to price.
With their price for life pricing, it seems that pricing may have gone down and I wish to order it now. I understand that I'll need to pay for a tech visit and a new modem.
However, after speaking with several reps today, I was advised that I can only get pair bonding with a business account and not a residential account. This doesn't seem right.
Has anyone been able to get pair bonding on a residential account recently? If so, which department do I need to talk to? I've talked to tech support, customer care, loyalty, and business support. None of them were able to order it for me.
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Different Sync speed depending on Modem brand
Okay, I hook up two different C2100t modems, they will both Sync line 1 at 75.600 Mbps and line 2 at 73.100. I fire up 2 different C2100Z modems they will both sync line 1 at 75.616Mbps and line 2 at 58.800 and line 2 will slowly climb to 63Mbps.
C2100t both line SNRs = 9 and the Ct200Z line 1 = 10.1 and line 2 = 9.3
What is up with the C2100z low line 2 sync rate? Any ideas?
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Ethernet cable
Hi! Which cable is recommended for Ethernet connecting into century link modem/router? CAT5, CAT6 OR CAT7 or something else? I will be working from home a few days a week.
Thank you!
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