I am tired of the 1.5 mb and have decided to move to the 12mb speed. I am also not interested in another centurylink modem/router as the many models I have tried just don't seem to perform.
I borrowed a nighthawk ac-1900 modem router form a friend and used it for two weeks on the 1.5 mb line and never had a single drop off or had to reboot it. Just sat there and performed.
So the ultimate question I have asked CL three different times is - is the 12mb speed a bonded Adsl/Adsl2 or is it a 2wire. Got five different answers of which none make sense. Seems they only want to discuss their modem/routers they sell.
Important to know before I buy a $250. Nighthawk that specifically states as not compatible with bonded lines.
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Centurylink - moving from 1.5 to 12mb. Question is 12 mb bonded?
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CenturyLink Retraining Modem and Dropped Connections
Hello all,
New here to the forums! Looking forward to continuing to learn about DSL as I have always had Cable.
Brief backstory...
Have had CL for roughly 18 months. Moved into a home that had lines previously ran by last owner. Never had an issue with CL internet till this past Dec. 2016. We had a few outages in our area during the month of Dec. The past two weeks have been the worst.
Currently after doing some research on the forums here is where I am at. (Photos will be added.)
I live about 2 miles out of the city/town nearby. This is the best option around me I can get.
I have a 10 down and 1 up. I usually range 11.7 down and 0.977 up. Per the screenshot, you can see that is not what I am currently getting. It'll ranger from 2 down up to 11.7 down. Guess it depends on its mood.
I have a Zyxel C1100Z modem. It replaced my old modem last week(30 Jan). All week my internet has been great. Saturday (4 Feb) comes along and I am having the same issues as I was the previous weekend. Tons of retrains with no reboots. I have a CL tech coming today in the afternoon to check the lines yet again. On 30 Jan, the tech said there was nothing wrong with our lines. The phone techs said differently and stated there was interference in them.
I have not been able to go outside around my home and look for the box to connect the modem directly into to run a test to see if its my inside wiring or the other. Its currently dark outside at my location but will update soon when it becomes daylight to do so.
I am posting photos to see what feedback I can get to talk to the tech with to hopefully fix my issue I am having.
I appreciate any advice, tips, and help given.
Thank you all, and looking forward to learning from you.
OttoBear
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Question about CenturyLink Billing
I was going to ask the username CenturyLink but it appears they havent logged in for over a year. so I'll ask you people.
Here is my question.
When you get your CenturyLink bill, (lets say its due on the 22nd). I usually get my bill on say the 5th, due date is the 22nd.
And lets say I paid it on the March 7th and they cashed my check on the March 14th.
Does CenturyLink bill a month in advance, example, the bill that's due on the March 22nd i paid and they cashed the check on the March 14th.
Is that for service from March 22nd till April 22nd? Or is that for service just up till March 22nd. I've gotten 2 answers and want to know. thanks in advance
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Implementing upload QOS on Technicolor C2100T
I have a Technicolor C2100T with 100/10 service. TLDR: How can I avoid bufferbloat?
I get consistent 100+mbps downloads until I saturate my upload bandwidth. I noticed this when I saw that Backblaze was running a backup while I was trying to download.
With my previous router, I could cap upload bandwidth to allow for breathing room for ACK/SIN packets, or prioritize those packets above everything else.
With the C2100T, I don't understand the DSCP options in the QoS settings. I'm trying to find a way to give ACK/SIN packets the maximum upload priority or to limit uploads to a lower speed.
Alternatively, would I just be better off getting 80/40 service so that my upload speeds are less likely to get maxed out?
Also, I'm not able to use the C2100T in transparent bridge mode because I have PRISM TV.
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[Qwest] Technicolor C1100T Modem won't retain the LAN Access Schedule
CenturyLink required that I buy (or lease) their Technicolor C1100T Modem/Router when I signed up for service. Seems like a pretty good modem, and programming appears to be straight forward. With a teenager in the house we needed to set some access limits. The modem has you set hours to DISABLE the Wi-Fi, and in Advanced Settings you can set the hours to ENABLE LAN devices. It seems to remember the Wi-Fi Schedule with no problem. But it deletes or forgets the LAN Access Schedule. Every day I have to reset it. What am I doing wrong, or are others encountering this problem?
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c2100z router
I just got Centurylink about a week ago and I couldn't find much info on this router they gave me. The service I got is 100Mb fiber with 3 set top boxes, 2 wireless and one wired. I was wondering if I could still replace the router they gave me with one of my own? or If the c2100z router is worth keeping it? I notice the C2100z router is using IPoE vs PPPoE, not sure if that would be a issue.
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PRISM TV Going Bye-Bye?
http://www.telecompetitor.com/will-centurylink-ditch-iptv-otts-appeal-may-sink-prism-tv/
This was posted over to Reddit as well, but was wondering if anyone had heard anything here? I personally like the quality of IPTV as it looks a lot less compressed than the Satellite DirectTV or Comcast signals I've had.
Anyone here actually get on the new pilot of OTT (whatever that means)? Who's the TV provider? How does it connect, is it a internet thing or back to a satellite dish?
From a comment in the reddit forum it sounds like it was AT&T (refuse to call it DirectTV any longer after they got bought out), but I despise AT&T as bad as Comcast so I might have to look into Amazon or something.
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[Qwest] Will you please review my DSL Status
Hello, Recently I am experiencing speed issues. I thought it might be the cold weather slowing down the 1s and 0s, but I was told by others to not be dumb. I am provisioned for 12Mb but have not come near that rate for a few weeks. CL is dispatching a technician to review the situation. I would like to be more aware of things before they arrive, as last time he basically told me my internet Johnson rod was at fault and that was inside the house so he couldn't do anything. The home has zero landlines, and the distance between the NID (?) outside the home to the router is ~6 ft of cable. The modem is ZyXEL C1100Z. Thank you for your time.
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gripe about Century LYING to me again (I CAN TOO use my old modem)
Just wanted to share a random gripe that upset me. And technically this isn't my Century link but a friends, I just call it mine because I used to live there before my move out.
So a Century Link modem died on us. I forget exactly which model but it was a newer blue wireless one. I'm sitting on hold for an hour (like usual) waiting for a human and tell them that I have a backup modem from before and wondering if I can just use that. They say absolutely not they have to send us out a new one and charge us for it. I say wait a moment, i'm sure that modem was working before the upgrade, I just replaced it with a new one. They say "no this is not compatible with our system anymore". I ask if they could give me a list of older modems that are compatible with their system and they say no.
I ask if they can tell me how they know whether the modem is compatible or not since they didn't even ask what modem I had. They say I need a new modem. I ask whether a (so and so modem) will work, and they say absolutely not. I explain to them I just gave them the model of the modem THAT WAS WORKING YESTERDAY, the blue one that just died in a power surge, and they put me on hold to talk to a supervisor. Supervisor runs through same bullsh_t questions and wants to sell me a new modem. Refuses to answer any questions in any way about older hardware, insists nothing is compatible anymore, used hardware wont work, etc.
I hang up, call back in, and get same runaround despite saying I need internet working this weekend (it died friday night) and cant wait until monday morning for a replacement modem because online schooling has something due Monday AM. So in frustration having no alternatives (originally wanted a shopping list to check thrift stores/was going to look for newer things, not this old thing) I just go to the storage garage and pull out our old beater Actiontec grey GT701 out of storage, put in the right credentials AND IT WORKS ABSOLUTELY PERFECTLY FINE. ONE MONTH LATER IT IS WORKING ABSOLUTELY PERFECTLY FINE. TWO MONTHS LATER IT IS WORKING ABSOLUTELY PERFECTLY FINE. There is no speed loss, reliability loss, or anything else. It is clearly "compatible with their system."
G_ddamn f_cking lying CenturyLink. I'm so glad I swore to never do business with them again. >:-( (should I even share the story that made me swear that in the first place where they shook me down for nearly $800 over a phone account that wasnt even mine for a phone disconnected for months that they were going to ruin my credit over?)
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1G Centurylink in Seattle connected directly to Asus RT-AC88U
I am using the Asus RT-AC88U and have my CL 1G internet going directly into it from the ONT. I have VLan tagging set to 201 however for reasons I cannot understand I have to be in SAFE MODE on Windows 10 hardwired in order to speedtest and get 1G down and 1G up. When I'm on wireless 5G sitting 3 feet from the router the max upload/download speed I can get is 500 gbps. Is this normal? Can I get anything faster than 500 on wireless? I am running Asus Merlin as well. Any help and guidance would be appreciated!
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$25 activation for new phone service because of new cabling?
I am being told that I am going to have new lines run to my house for $25 activation because there is a new name on the account. So lets say you buy a new house and you have phone service. They are saying they would then remove the physical lines from the previous user and install a new line simple because a new name is on the account.
Can anyone confirm if this is true or is this some Indian call center BSing people about a bogus charge?
Thanks.
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Centurylink Internet keeps turning off
My internet keeps turning off 10 to 15 times a day I have checked the wires they seem fine the nid is from the late 80s will century link replace it?
I'm suppose to get 6 mbps some times it connects at 800 kbps.
I have a lot of crc errors sometimes 30,000, estimated Loop length 11,000 feet, snr starts at 11 and then goes down to 3 sometimes it says -5.
I had centurylink 3 years ago and it did the same thing it's doing now.
So the only thing I can think of that might be the problem is my old nid, sorry for the long post.
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Talktous no longer responding
Hello again,
***Please read first. I have no intentions on upsetting anyone and I really don't enjoy writing this as I have other things to do. This is not meant to allow others to bash centurylink. your problem with centurylink are yours. I have posted this to have public record of progress with issues that can no longer be resolved through the chains given to me as a customer. I would rather do this before involving any service commission that would not be beneficial to anyone.***
The issues we have had over the years have usually been resolved after an email to talktous@centurylink.com (or mostly IHD Escalations people, who now say I have the wrong department). After spending hours on the phone with tech support to check if my modem is plugged in to the wall or resetting all factory defaults and trying this or that setting, I started emailing issues with speed tests logged. That was what now seems to be the good old days.
Since back in late 2014 our connection is at its best 2mbps down(I got excited when we reached 5 down with latency of 113 once), with latency being 200+. Upload speeds seem to be close to the norm at .40-.70. I sent an email to Talktous@centurylink.com on the 13th of July and have had no response.
The last few interactions let me know how much of a miracle it is to have 10Mbps here. I've also been told of the known bottleneck in Basile, La. My normal download speed at 5:30AM is .9*Mbps. Trying to check into work after hours is impossible. A lot of the time I can't load centurylink.com without finding something to do while waiting. Just in case anyone is wondering, yes, I have unplugged everything but my pc to test speeds. I was also born the day before yesterday and not quite yesterday. I now have a fresh OS install on this pc. I also check with my work laptop directly connected while trying not to drive 40 Min. away to the office when the issue could be addressed without leaving my family at 2AM.
This connection used to be fixed promptly when we could work together on it. I wish I could say the same is still true.
So, have you guys just given up? Is my only option to cancel service because this feat of 10Mbps is unobtainable? Why cant someone just tell me this instead of taking my $80 per month?
Is it possible to provide you guys with direct burial cat6 to replace a bad line? A trencher isn't that hard to obtain, so could I provide one and you guys rerun a line? I could also provide access to the easement and get dottie out, get a schedule and take off of work to allow for the pull. Are there some power issues somewhere that we could address with engineered solar backup banks? I'm willing to put up some personal capital in this to help provide what I've been paying for. I would really appreciate some sort of thought. When this connection works correctly it allows me to spend more time at home. Not much more, but enough to find it important.
EDIT*** I updated my profile to reflect that I no longer live in Lake Charles, Louisiana. Currently live in Reeves, Louisiana. Just would like to be as up front as possible.
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C1100T Modem / Router
Is there a trick to get to this modem / routers admin page? I just replaced my old modem with this one and want to put it into bridge mode to use my own router which does QOS very well...
The gui address is 192.168.0.1 but I cannot for the life of me get anything to pull up on that address even though I have Internet access and it appears to be working...
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ADSL2+ Sync / CRC Issues
Hi everyone,
I posted not too long ago about my modem losing sync randomly throughout the day, and I still haven't been able to resolve the issue. CenturyLink tells me everything is fine on their end and the issue is on my end. I've had my Actiontec C1900 replaced with an Actiontec C2000A and the issue wasn't resolved. This occured after I upgraded to Bonded DSL for 20Mbps service. Both lines accumulate FEC numbers (which I know are corrected packets), but they usually add up in the thousands every 5 seconds. I know having a few really isn't bad; it means the modem is doing its job. But they accumulate 1000s very quickly and sometimes they are CRC errors (500 or so) in the same 5 second window, roughly. After the CRC errors pile up my DSL2 loses sync and it's usually 5-10 minutes before it's back online again. Also, all of these errors appear on the "Near End" column in the stats page. Always 0 errors on the Far End.
My question is could the old phone wire in my home be causing this? It isn't even CAT3; it's a really old solid copper 4 wire cable that's been there for 20 years at least. All of the wires are twisted together and all 4 are being used (I presume to get the 2 lines that are needed for bonded DSL). Could there be crosstalk or anything on this line because of that old cable? I have a CAT6 that I can run in its place, but they wired up the NID box odd and I'm not sure how to re wire this without permanently messing it up. I haven't checked with the modem directly plugged into the NID, yet. My current theory is there is crosstalk happening between the wires (since all 4 are twisted together) and causing the noise and the FEC numbers to accumulate and eventually the CRC errors as well. Can anyone here educate me on this?
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[CenturyTel] Actiontec 2000A Questions/Alternatives
It seems my CL-branded Actiontec 2000A is on its way out.
Specifically, the modem will "crash" in that I will not be able to access the control panel, and some devices--such as my Roku--will no longer connect to the internet. Yet, weirdly enough, other devices will still be able to connect and while one of the ethernet ports seems to be connecting and disconnecting every few minutes, nothing else indicates the connection is lost. Once this happens the only way to access the control panel is to power cycle the modem.
When I called Centurylink this evening I was told that the only option was for me to buy a new modem because my modem is "not compatible" with my service (40/5 Mbps), even though it is the one they installed with the service several years ago. When I stated that the modem appeared to be broken, not simply incompatible, the person said it didn't matter and I would still have to buy (or lease) a new modem from them.
I am planning to speak with customer service on Monday, but in the meantime I figured I would ask:
1. Has anyone had a similar "crashing" problem?
2. If so, is it done or is there something else I could try?
3. If it is done, and I have to buy another modem (which is ridiculous since I didn't buy this one), are there recommendations for better (cheaper) options than what they offer? (Honestly, it doesn't have to be a "super" modem. The line comes into the house in the basement. I use a better wifi router on the main floor to get reception anyway.)
Thank you.
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Gigabit Fiber - Data Cap?
Does gigabit fiber have a data cap? If not a hard cap do they have a soft cap in which they slow you down after a certain amount of usage?
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Upgraded now phone doesn't ring in
First off, love this site. I've came here for help so many times I can't count them all but never had to ask for help. I've come across an issue that the search function didn't seem to solve. We have Centurylink broadband and home phone. Earlier this week we upgraded from 10Mb to 25 Mb internet. The techs came out, ran new line from the pole to the house and from the box to a new wall jack. We also received a new Actiontech C2000a modem/router thats adsl2. The problem is that now the phone doesn't ring on incoming calls. We can call pretty much fine, aside from getting "We're sorry all circuits are busy" quite often. I found out that if I call the home phone from my cell and hit the talk button on the cordless it connects the call but never rings in on the house phone. I read somewhere about older phones needing a ring capacitor but the info was really vague. Can I put a capacitor on the line or should I just buy a new phone? Thanks in advance for any help
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Setting my RT-AC87U behind my C1100Z router
Just had CenturyLink fiber installed in my new home. Longtime Cable customer. The C1100Z router they installed is a bit lacking and I want to bridge the C1100z and install my Asus router for better performance and range.
Is this as simple as setting the C1100z into bridge mode/tagged 201 transport and connecting the Asus WAN port to an E-port on the CL router? my old router is already setup with DHCP and my preferred SSID/Security settings.
Don't really want to replace the CL router with the Asus at this point. Just want to pass through to my Asus for now to see how it performs.
Any help appreciated. I've searched, but can't seem to find the same answer for my question.
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Why do they cut your phone line instead of just disable?
So if you are in a vacation home situation and might want phone line in the winter and summer. My question is why can't you just sign up for service during the times you want than disconnect in the times you don't ?
My understanding is they can cut off your service remote in their system instantly. What good does it do them to sent a truck to your house and cut your line? Its not like you are receiving service with the line connected?
Any insiders or savy tech people know the answer to this questions?
Thanks.
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