I have CL service in Mesa, AZ, my account is 12M down, .8M up. When I log in to my router and look at status it shows 12.127 downstream and .892 upstream. Running a speed test on here or elsewhere shows 10.30ish down, or almost exactly 15% less than the downstream rate. Upload is closer to what it should be, just shy of .8 most of the time.
I'm curious as to why this difference. I've run the speed test at many different times of day and night, and it's pretty consistent at 10M to 10.3M, never higher than that. 10.3 is almost exactly 85% of what I'm supposed to have.
Now a bit of info: my router is the C1100Z, just got it new about 3 weeks ago. I have 3 phone jacks in the house, 1 is goofy and causes the modem to become unstable, so I don't use it. The other 2 work fine as far as the modem stability. I have also taken the modem outside and connected it at the NID and tested with my laptop connected via ethernet and the result is the same.
This feels like CL's way of cutting bandwidth and not delivering what they say. I've called them more than once and all they ever say is that if I'm getting 80-85% of what my account is set at, everything is working normally, blah blah blah.
One other tidbit- up until about a month ago my downstream rate was set to 10 and upstream .6 or so. Had been that way for almost 2 years. With the modem showing 10.1 down, speed test results would run right at 8.5 to 8.6. That was 2 modems ago. I would just like to be able to get what I'm paying for, maybe not possible.
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Is this normal?
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Train Modem
I see people saying to make sure your modem is trained at the right speed.
1. How do I check this?
2. How do I retrain if its wrong?
3. Can I train for a higher speed?
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CL 1G Modem
Hello guys, I am totally new to this forum so nice to meet you all. I do have a very important question to ask. I recently signed up for CL 1G internet, however the modem that comes with it is quite expensive, considering that I do own a separate router. I am wondering which models of CL modems would be compatible with 1gbps (I do not worry much about the router aspect of it), hopefully I can get one from Ebay for a considerably lower price than the C2100T (currently 99 obama bucks).
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Have 40/5 from Centurylink, which modem is best?
Im most likely not going to bridge it. I am looking at the c1100z and c2000t mostly. I need a good wifi for video streaming and good wired ports for xbox(video streaming and online gaming). Any input on the 2 i mentioned or any other suggestions. Also is there a way to check if my connection is single line or pair bonded without calling support.
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Century Link Refund for returned modem
I ended my service on May 10th and returned the modem, for which I kept the tracking number. This came in handy when on August 12th I was charged for a 'non returned modem'. I called initially on August 13th and the individual I talked to looked up the tracking number, said it had been returned, and would credit my account and issue a refund check. He said it would only take a couple weeks to get the check, a month tops. So last week, September 14th, called because the check had not been received. Spoke with a manager who said the previous employee did not fill out proper form and that she would take care of it and we would get a check within 48-72 hours.... This week, guess what?!? still no check. Called again, this time they said it would take up to 90 days to get a refund. This seems unreasonable that they would hold my money for 3 months for a mistake they made. I'm beginning to think they are holding the money until the end of the fiscal year and I'll get a check the first week of October... I looked up the terms and conditions on the legal section of their web site, and the only section that refers to 90 days to receive a refund is for when a deposit is returned after an account is closed. After several calls to customer care and IM messaging with representatives, they say there is nothing they can do. I refuse to accept that I have to wait up to three months to get my money due to their mistake.
Please provide any help possible, if for nothing else I want to make others aware of the lack of service I have received when talking to them. Also that even if you are talking to a 'supervisor', they may give you misinformation.
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Working with ZyXel C1100Z modem - bridge/transparent mode
Hello all. Thanks for a very useful collection of forums.
Following on to this thread: https://www.dslreports.com/forum/r30794998-Setting-the-ZyXEL-C1100Z-into-bridge-mode
I too am working with this device for the first time (lightning knocked out my old Embarq 660 series modem last weekend). Like others, I already have my home network in place with my established router, and just want to use the ZyXEL as a DSL modem. All the procedures that I've read seem straightforward, but I can't seem to get results on my home system.
The Youtube videos at ZyXEL's page would indicate that making this switch is as simple as turning off the WiFi and picking Transparent mode from the pull-down menu, but whenever I do this, I lose internet connectivity (no green Internet light, no connection), and am dead in the water. I use the reset button on the XyZEL to start over. I also disable the modem's DHCP server as noted in the link above, but it doesn't get me any further.
I'm not an expert in these protocols. All the pages that talk about XyZEL bridge mode seem to say basically the same thing, so I'm wondering if there's a "gotcha" that is so basic, nobody talks about it, and so I'm missing it. If the OP in the link above is reading this - Did you get your modem working the way you wanted? Any additional tips or clarifications?
Thanks very much in advance.
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Extremely high downstream power/low upstream
Modem: C1000A
Paid for speed: 12 down
Problem: Modem drops for about 60 seconds every 5-10 minutes. Long-term ping tests can show 5-25% drop rates.
I'm very close to the DSLAM (200 meters). There used to be 2-3 phones in the house which have all been removed, recently.
My power numbers look *very* off. A tech came by today and said everything was fine and didn't seem to have any idea what I was talking about when I said the power levels on the line looked wrong. How frustrating is it that you can get more information via Google in 15 minutes than someone who is paid to do this?
Line never retrains, DSL light never goes out.
RS FEC numbers usually go up right before I have one of these intermittent outages.
DSL Status
Connection Status
DSL Downstream: 12.127 Mbps
DSL Upstream: 0.892 Mbps
DSL Link Statistics
Link Statistic Status
Broadband Mode Setting: Auto Select
Broadband Mode Detected: ADSL2+
DSL Link Uptime: 0 Days, 0H:12M:21S
Retrains: 1
Retrains in Last 24 Hours: 1
Loss of Power Link Failures: 0
Loss of Signal Link Failure: 0
Loss of Margin Link Failure: 0
Link Train Errors: 0
Unavailable Seconds: 2394
Estimated Loop Length: 69
Uncanceled Echo: N/A
Transport Mode: ATM
Path Parameter: 0/32
Priority: UBR Without PCR
Service Type: ATM-LLC Bridged
DSL Power
Levels Downstream Upstream
SNR: 19 dB 21 dB
Attenuation: 4.0 dB 3.5 dB
Power: 19.8 dBm 11.4 dBm
DSL Transport
Transport Downstream Upstream
Packets: 9543 7672
Error Packets: 0 0
24 Hour Usage: 65.98 Mbits 8.85 Mbits
Total Usage: 65.98 Mbits 8.85 Mbits
30 Minute Discarded: 0 0
DSL Channel
Channel Near End Far End
Channel Type: Interleaved Interleaved
CRC Errors: 0 0
30 Minute CRC: 0 0
RS FEC: 196 0
30 Minute FEC: 196 0
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Yipeee!
Yipeee!
My Centurylink bill was correct this month!
I don't have to call them!!!!!
The end of the world must be near. . .
Eneg
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CenturyLink Wireless-AC - Calix C844G new modem?
I was looking at all the modems that are available:
https://internethelp.centurylink.com/internethelp/modem-compatibility-table.html
And for the first time I see one that claims to support wireless ac, doesn't list any location availability restrictions, and is sold by and supported by CenturyLink. The Calix C844G Modem:
https://internethelp.centurylink.com/internethelp/modem-c844g.html
Has anyone else gotten one of these or heard anything about this model? I've been waiting for a Centurylink modem with wireless ac built in for forever...I've used an external router before but it's a lot less clutter to have it built in (and some things work better if it's built in and doesn't run into double NAT issues).
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is the tech support rep correct? I only 75% believe it.
Had CenturyLink for 4 months and this problem for 4 months. zyxel c1100z modem.
When the internet works, it works, fast ping time, low but consistent speed. In a seemingly random fashion the internet drops out. Nothing works. The modem its self (via ping utility in the 192.168.0.1 web management page) can't ping out. Lasts from minutes to many hours in duration and happens every day in terms of frequency. Whenever a field tech has come out it has been working while they are here and they see no problem. Verified the wiring in the home is pristine. Over the phone they tell me they see no reports of the modem dropping out in the last 10 days.
Phone tech support rep says it is likely that all of the bandwidth allocated for our area is being exhausted by other users, so none left for us even for completing basic things like pings -- yet not degraded enough to cause a disconnect registered on their end. This is a somewhat rural area. Does this make sense to anyone? It seems inconceivable to me, because who would run a company like that so massively overselling in terms of capacity and subscribers? They aren't willing to entertain it being something like a line/equipment issue on their end.
The modem diagnostic that I run during these off periods says PASS for PPP authentication, sometimes it says PASS for being able to resolve the DNS (tried switching from CTL to google DNS just to see, no change) , but always says FAIL for Encapsulation Test. Can anyone else share with me what relevance the Encapsulation Test may have or what it means? I haven't found an explanation googling around.
I am quite dependent on the internet for school and whatnot and with this being the only provider in the area I am trying hard to figure out if there is anything to be done/explore, or if this is really as good as it gets. Any and all thoughts will be greatly appreciated.
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Centurylink tech lied about speed upgrade option
Centurylink website says my address qualifies for 25Mbps down, but when I called a few months back to get dodgy line from my demarc box to their equipment by the road replaced (which to their credit, they did, resulting in a reliable, low ping connection), they told me my area was maxed out and that I only qualified for 10Mbps. I checked back a few days ago, and was told this:
Gabriel B.: It looks like you are available for up to 25mbps
Me: Oh. Are you positive, or would you need the account holder's social to verify?
Me: Last time I was told the area was maxed out
Gabriel B.: This just shows me what is available to you. I can't get you the most accurate pricing because I don't have access to your account.
Me: I'm not asking about pricing, I'm asking about availability.
Gabriel B.: I was just trying to be convenient in case you would have wanted pricing.
Gabriel B.: Is there anything else that I can help you with today?
Me: I would like a reference number. Not that it'll do me much good if I'm told it's not available when I go to upgrade, but I'll take it anyway please.
Gabriel B.: I wouldn't be able to provide a reference number.
Gabriel B.: I do apologize.
Me: That's odd.
Mer: Why not?
Me: I got one last time...
Gabriel B.: I am not provided the necessary systems to provide a reference number to your availability.
Gabriel B.: I can assure you that you are available for up to 25mbps.
Well, there's no way to misinterpret that last bit. He promised me I was available for 25mbps. I got the information I need together and the next day, I chatted with account services and agreed to upgrade. I chatted again today I find out that the tech cancelled the order on the basis that the cabling can't support that speed. After I was guaranteed I was "available for up to 25mbps." I called their internet tech support line and they couldn't even figure out why the order was cancelled until I mentioned what was said in the services chat, at which point all they could do is offer theories while telling me to check with the billing services office on Monday.
I understand that the site may not match reality, but when a human being representing your company assures me of something, I expect your company to follow through.
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1000 Mbps Service, receive 1/3 the speed
Hello All, I am new to posting in the forum.. I have been a long time reader.
I am trying to figure out why my connection is not what it "should" be...
I have a pretty extensive home network setup. My Ubiquiti router with PPOE and VLAN tagging is plugged straight into the ONT. I can run speed tests on the router and it is showing ~330 Mbps for DL and ~220 Mbps for UL.
Everything is plugged in via 1000Mbps ports using cat6a cabling all the way to the ONT(15 ft from my rack)
before setting up my router to handle the PPOE and VLAN, i had tried the CL supplied modem/router and didn't get any better speed.
my second concern is the ping tests as well, as everything routes through the Portland, OR center(even shows that Portland is my location online), as I live about 180 miles from there.. my ping is in the high 50's but fluctuates down to the 20's..
Am i missing something easy here? any insight is appreciated.
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6mbps on a 7mbps line. Steps I can take?
Hi. I recently jumped ship from Charter to try Centurylink for a bit (60$ -> 15$//I don't need all that bandwidth.)
Overall quite pleased for the price. However I am getting about 6mbps on the 7mpbs I'm signed up for.
What are the steps I can take to try eek out a bit more speed from the line?
Are there stats I can look at in my modem?
These settings look pertinent:
DSL Status
VPI:
0
VCI:
32
DSL Mode Setting:
5
DSL Negotiated Mode:
G.DMT
Connection Status:
Showtime
Speed (down/up):
7168 / 896 Kbps
ATM QoS class:
UBR
Near End CRC Errors :
0/0
Far End CRC Errors :
0/0
Near End CRC(Within last 30 mins) :
0/0
Far End CRC(Within last 30 mins) :
0/0
Near End RS FEC :
0/0
Far End RS FEC :
6243/0
Near End FEC(Within last 30 mins) :
0/0
Far End FEC(Within last 30 mins) :
0/0
Discarded Packets(Within last 30 mins):
0
SNR Margin (Downstream/Upstream):
0/17
Attenuation (Downstream/Upstream):
47/21
Reset
I am using a GT701D Actiontec Modem
This is s QWEST area with pppoe.
THANKS
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Considering switching to CL HSI with Prism TV - worth it?
I know there are a ton of complaints here about CL's legacy DSL internet service and even the higher speed traditional DSL offerings. However, our home can get Prism TV and internet speeds up to 100 Mbps. I'm assuming this means we are wired for a fiber connection and will get our internet and TV over a fiber connection and not the old DLS lines. That correct?
Anyone have CL fiber internet and/or Prism TV and have any complaints about it?
The sales rep I chatted with online said that with Prism TV, there are no data caps at all. He also told me that I can use my own router. All I would have to do is turn off the router functionality of the CL provided modem, and hook up my own router.
Can anyone confirm if what the CL rep said about no caps and use of own router is true? Also, is the IP address they assign a static one?
Thanks.
J
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Updated Minneapolis speed test map
I re-ran the addresses contained in the map in this thread: http://www.dslreports.com/forum/r29723767-Minneapolis-Centurylink-Speed-map-Including-Fiber-rollout-
(Direct link: http://www.easymapmaker.com/map/6347814ae5d946a2fcc4cd60647ca456)
New map from data gathered last night: http://www.easymapmaker.com/map/cl_speed_1-15-2015
So there are now traces of gig internet in Hopkins and St. Paul (uncheck everything but 1000 at the bottom to see them).
I have a python script that runs the addresses to check their speeds, and I hope to update the map from time to time to see the progression of CL fiber.
-----------------------------------------------
Edit 5/11/2016:
Instructions on how to run this yourself using Vagrant, Ansible and VirtualBox:
https://github.com/mtdoyle/CLSpeedPhantomJS/blob/master/README.md
I have included my giant list of addresses that will be downloaded as part of the instructions above.
Let me know if anything doesn't work!
NOTE: running this script with a large amount of addresses takes a LOT of bandwidth. Each run for me eats up somewhere between 20-40Gb of data. If your internet is capped, you might want to only use a smaller subset of addresses.
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[CenturyTel] Internet has been really slow for a few days now...
Starting this past Thursday night / Friday morning, I noticed some sites loading rather slow. I was unable to stream anything from YouTube, Twitch, etc. It wasn't consistent, but would come and go. Over the weekend it did not improve, and I assumed there may be an issue that would be corrected once they figured it out, and waited to see. This morning (Monday) it was no better, but but around 4pm everything seemed normal again. I guessed there was an issue that just got fixed today, and was happy to have a good working internet connection again. So for the past couple of hours I've been watching streams on Twitch without issue, not a single hiccup as usual. Then all of a sudden, back to this again... lol
Any ideas on what's going on? If it matters, I'm in central Louisiana, and have 6Mbps down and 500Kbps upload. We were recently upgraded to this after being on 1.5/256 for years until they upgraded this area a couple of months ago. We have had no real issues until now. Just hoping it's something that gets fixed soon! I don't want to go back to barely usable internet like we had for literally years, and kept hearing the "bandwidth exhaust area" excuses. If it goes back to that I'll jump ship. CL is our only option for service here, but if it's just false hope, I'd rather not pay for it... ;)
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Replacement for ActionTec C1000?
Hey all.
I had at one time, the 40/20 service. That is until Centurylink decided to raise the price to an unacceptable level.
In order to get that speed, I had to upgrade to the C1000 modem. At first, it was a decent modem, but recently, the wireless range has decreased, internet speed has started to slow down when more than 2 people are connected via wireless (on the wireless side). I own the modem, so I don't want to call Centurylink to replace it.
I'd like to replace it. Something that can handle the 40/20 or better speeds, but can also handle slower speeds (currently 20/5). I've been out of the networking game for quite awhile. So I am hoping to get some recommendations. I'd like:
1. A DSL modem/router w/a decent firewall.
2. Built in switch would be nice, but I do currently have switches,but not a huge deal as long as it has an ethernet port. gigabit preferred.
3. Dual band is a must. Whatever the currently wireless technology is, (AC yes?). We just have to many wireless devices to not have it.
4. Guest access would be nice.
5. On a budget ... 100.00 and under if possible.
Ideas? Thanks in advance.
--
Where's th' DAFFY DUCK EXHIBIT??
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Trying to figure out if my DSL problem is my modem, wiring, or CL
Hi all,
Sunday night around 11pm est. my DSL speed dropped to under 10KB (I have 1.5Mb\.5 service). There was no change after rebooting the modem and router, so I plugged my PC directly into the modem (an Embarq branded ZyXEL 660). Still saw dial-up level speeds so I contacted CL tech support.
The tech was friendly but couldn't solve the problem. After 3 more support calls I've been told my problem is either:
1. My modem (it's old but I've never had any issues with it before.)
2. The phone wiring in my house (I did move the modem to a different part of the house and saw no improvement.)
3. Windows 10 (Uh, sure...)
I've been told my modem is no longer supported so CL won't provide any support in that area. I have ordered a ZyXEL PK5001Z but it could be up to a week before it arrives.
Anyone have a best guess what the issue is? If it helps I've noticed my download speeds start around 20-30K and then quickly drop to under 1K for a while, then spike back up again.
I do have a TrendNet TDM-C500 laying around, but I can't get it to work with my service. And because it's not on the list of supported devices CL is no help. I don't know if I have it configured incorrectly or if it's related to the problems I'm having.
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CenturyLink Peering problem in LA creating unusable connectiion
Hi All -
I am trying to get some action from CenturyLink as they are basically saying they can't do anything via email, and no one on the phone has anywhere near the technical ability to fix this problem. All of the traffic going to the midwest, texas or otherwise from Arizona (I'm in Flagstaff on a FTTP connection, 100/50), is being sent on this path:
Router > 207-224-163-129.dia.static.qwest.net > phn-edge-05.inet.qwest.net > los-brdr-01.inet.qwest.net
This host: los-brdr-01.inet.qwest.net is dropping 20+ percent of all packets because the AS Peer that is connected (L3 I suspect) is sending too much traffic to CL's AS Peering point. THIS NEEDS TO BE RESOLVED. I have an email ticket that has been responded to and they have basically said there's nothing they can do as they've asked the peer to throttle the traffic, but the peer has done nothing.
My connection is unstable for use on VPN connections, and most of all, pretty much ANY game. Ping typically ends up running between 600-6000 in the evenings, with freezing for as long as 30 seconds at a time before I can move.
Here's a picture of the traffic problems: https://imgur.com/a/KF9XV
CenturyLink escalated my ticket all the way up to someone at the NOC in MN, per the discussion on the phone, because I provided so much detailed technical information (I work with VMware, Storage, Networking, etc on a daily basis).
Here's a response from them below:
Thank you for contacting CenturyLink.
I am sorry but peering in not within our boundaries of support. Rerouting traffic at this time is not an option when the traffic goes to a peering partner.
I hope this helps. If you have any further questions, please feel free to reply back to this email, chat with an online agent, or call us.
Chat is available Monday Through Friday 6:30am to 11:00pm MST at http://qwest.centurylink.com/internethelp/click2chat.html
Support by telephone is available 24 hours a day, seven days a week at 1-800-247-7285 or 888-777-9569.
Thank you,
CenturyLink Technical Support
Please bookmark our internet help site http://www.ctlhelp.com
I want to get this fixed, and am hoping that someone from CL sees this and can do something to escalate this issue, as the internet connection is basically useless for what I want to use it for, and it's definitely not worth the high price I'm paying for it. Working from home is also out of the question at the moment, I have to tether to my phone in order to do ANYTHING.
CenturyLink, your lack of action is ridiculous. You need to do something to fix this, as I'm not the only person seeing this, and it is NOT a local issue with equipment in the neighborhood, or my equipment. There is someone else in the same neighborhood two streets over that I work with that is also on the FTTP setup (GPON) and is reporting the SAME issues. There are others in the neighborhood that have also voiced frustration and problems. This is a traffic problem. Saying you cannot route around it (which may be true) but not escalating this problem further is UNACCEPTABLE.
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On the topic of auto-pay
I think I've figured that one out, because twice now I've miscalculated the expiration of my 'promotional' pricing and not called in to renew it before the deadline. And that means twice I've paid more than double the promotional rate for a month of service, $72 for 10M/.875
However, depending on your viewpoint, the extra $35 may be worth putting off going through the brain splitting hard sell spiel to get phone/TV/Tablet/Meh for 30 more days.
But what I'm wondering is that given I'm supposedly getting a discount for going paperless with Auto-Pay, does that mean the expired promotional rate would be closer to $90 a month for ten-meg naked service or is the paperless discount 100% horseshit?
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