This is a whole new level of low for Centurlink customer support. Every summer, from about May-June until about August I will repeatedly lose sync during the day---during the night, my connection is 100% fine and stable (when it's up, my speeds and latency are also fine). This has been going on since I first got service in 2008 (so 5 summers of issues)....I've had replacement modems, techs out, etc---it's a very troubling issue to pin down.
In any event, it started up again today...so I called Centurylink tech support about it. After explaining everything and what I've done and what has been done in the past, they stated they were going to send me a replacement modem; instantly a red flag went up; last time this happened, I got an unwanted fee and eventually my grandfathered-in Embarq plan changed (which I've never been able to get back; my current plant is cobbled together to emulate my former one).
I asked if there would be a fee this time....upon which I was told yes. The worst of it? I have to accept this replacement modem in order for further testing or diagnosis to be done on the line---can't have a tech out or anything until I accept this modem and the $5 a month fee being crammed down by throat as well.
I used to love Embarq and Centurylink...but it's stuff like this; their unresponsiveness, customer support, and line stability that makes me want to switch unless things improve =/
The most frustrating thing? There's no one TO switch to.
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