I know I'm preaching to the choir, but I thought I would share the latest in the "Can't get anyone other than CenturyLink" saga.
A little backstory - I pay for bonded ADSL 20/2. I've been dealing with slow evening speeds/bandwidth exhaust for about two months now (DL speeds less than 2Mbps for most of the evening). I gave them two months to fix it, but I finally got fed up and called "support". After going through the hour long rigmarole trying to convince them that no, I didn't have a virus, and no, it wasn't my internal wiring, the support person finally acknowledged that there was an issue and scheduled a technician to visit yesterday (12/26/16).
As an aside, considering my line stats were fine, there was little a local tech could do since the problem was beyond my individual pair (confirmed with neighbors that their speeds were the same).
Well, yesterday came and went with no technician visit. No call, no nothing.
Today, I receive a notice in the mail that I am now subscribed to the "Inside Wire Maintenance" package and my monthly bill will increase by $7. At no point in the support call did I commit to that - especially considering my wiring isn't the problem. So - not only did a technician not visit - I got a notice in the mail that my bill was going up because I'm now subscribed to some bullshit service that isn't necessary as the problem clearly isn't with my wiring.
Long story short - I've gotten them to remove the wire maintenance package, but they have no record of a technician being scheduled, so I'm back to square one.
Does that sound about right, fellow CenturyLink sufferers?
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