hi all,
pre-pandemic I had reliable gig performance all the way to my laptop. Since april or so I am having consistent results in the mid-high 200's for download and high 100's for uploads.
I called about this once back in june and a tech came out, found nothing wrong with my equipment/wiring, and said it was very probably due to system overload.
Fast forward 6 months. No resolution and no change. I am guessing this is not at all an uncommon story, but I am wondering if others have a similar experience and also if anyone has successfully gotten resolution or a reduction in monthly charges. I signed up with the 80/month for life. used to be very happy. getting a little bitter now. LOL
Cheers!
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Gig Fiber no longer 1 Gig
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No phone or internet, do I have any recourse?
Hello, I'm posting because I am literally frustrated to tears and don't know what to do. Last Tuesday, my (1.5Mb tops) DSL went out, and when I picked up the phone all I could hear was a loud buzzing. I have had this happen before when it rains (and we had been having rain). Over the past 10 years of living here I have called techs out for the same problem. I don't always have problems with the internet, but there has always been a buzz/hum on the line to varying degrees. You can hear this noise on the line on the outside box, indicating it is a problem with Centurylink's line and not the wiring in the house. The techs have confirmed this, and that CL is not willing to do anything about it. I called CL last Tuesday and a tech came out last Thursday. The tech said that he can get a dial tone so there must be a short in the house wiring. He said I could pay $100 for him to give me a temporary line to run into the house through a door. I declined, because I knew that would not solve the problem, and at the time, the internet had been working again. After he left, the internet was out again. Later on, it came back on for a few hours, and then it was out again. I called CL back on Friday, and the person I spoke to said that there was an outage in the area and engineers were working on it. He said the soonest I could get a tech out was this Thursday, 11/5. He went ahead and set up an appointment but said that my service should be back on Saturday. It was not. I have no internet and the phone is not usable either due to the hum on the line. I don't know what can be done this Thursday when the tech comes out. If I get the same unwillingness for CL to do anything, what can I do? Because we are in a rural area, we don't get strong enough cell service to be able to give up a landline, we need a home phone. I don't know what I can do. I'm so frustrated that CL is unwilling to do anything. Does anyone have any advice/suggestions?
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[CenturyTel] Checking The Pulse One More Time B4 Trying It
Good day folks, I have periodically been checking on how CL is doing in Summerlin - Cheyanne & Rampart - before I have them do an install.
I have Cox and have thought about trying CL but the speed was too low. They now say that I can get 40Mb/s - UP 3Mb/s ?? Is it possible to get anything faster? What I am really looking for is how is the service in this area - if anyone knows. Cox is Cox, but they have been extremely reliable for the last ~ 20 years.
Can I try it for a month or so & drop it if it doesn’t pan out?
Thank you
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Getting Century Link Fiber service -- I am new to Century Link
Hello CL forum folks!!
I spend most of my time over in the Cox forum as I have Cox DOSCIS 3.1 Gigablast service. I have another townhouse being built in Henderson NV that has CL Fiber service (Cox chose to put in Doscis 3.1). Seems like a very good deal, $65 month for 1 Gb (or they say) + a Greenwave C4000XG modem + Install.
Questions -- I assume, unlike the Cox DOSCIS 3.1 tech where I have a modem (Arris 8200), the "modem" for CL is the Greenwave 4000XG which is a modem/router. It has wifi too, which I could care less about as I plan to put in all Ubiquiti stuff (Unify router and a few APs). They want to give me the modem/router for free, so I guess I will take it.
My questions:
1. Do I have other options to just get a modem (no routing) like DOSCSIS 3.1 specs provide, then to my router(s)? I assume no.
2. Any decent articles/pages anyone can point me to read up on?
3. Anyone else add their own router downstream from a "compatible" CL modem/router without issues?
4. I assume I can turn OFF WiFi on the C4000XG and connect another router to the C4000XG and use the C4000XG in "bridge mode"?
Thanks!!
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Mobile home wiring problem with cat 5e wiring as phone line
Okay I'm paying for 25m/2m from centurylink and have been for a few years and never really worried about the actual speed before as long as I could connect I was fine. But lately I have been noticing I have not been able to really connect like I should be able to. So I checked out the internet speed and it was at like 10 or nine not even half of what I was paying for. So I had a technician from centurylink come out today and check the wires outside the house everything from the box outside the house to the main box on the corner of the property was fine. So then I knew the issue was inside the house. So I found the phone box laying on the floor behind the corner couch and I found a problem with the wiring.
The wire being used for the box in the living room is a grayish colored Cat 5e cable and the phone box in the master bedroom that is no longer even hooked up is the normal 4 strand tanish kind of color.
So I don't know which wires to connect from the wire coming into the house to the new phone box. The wires are all over the place messed up and some are so old there rusted.
So here is what I wanted to do cut back about 3 feet off the box and then stick the new box to the wall with its sticky backing and rewire the new box with the cat 5e wiring.
But I don't know what wires goes to what screw.
I'm totally lost with this. Oh yeah plus there is only 1 wire currently on the box and its kind of a greenish blue kind of color and its running to I think red but not sure I'm not in-front of the jack currently.
I have a normal (Biscuit) style phone jack and I am only using it for internet not phone. I only have a phone line in my home to run the internet.
Any help at all please thank you!
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[CenturyTel] Slow internet
I have had vary slow internet for months. I call i chat and it never gets any better. What can I do? Going forward
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Tech said I can get 20Mb, phone support says 15
Hello,
I live in a rural area where I am far away from CL's DSLAM. I currently have 15Mbps on a single pair DSL connection, and bonded is not offered where I live. I had a tech out last week who informed me that I was able to get 20Mbps. So I called in this morning only to be told that 15 was "the highest available in my area" any ideas on what to do?
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Talktous no longer responding
Hello again,
***Please read first. I have no intentions on upsetting anyone and I really don't enjoy writing this as I have other things to do. This is not meant to allow others to bash centurylink. your problem with centurylink are yours. I have posted this to have public record of progress with issues that can no longer be resolved through the chains given to me as a customer. I would rather do this before involving any service commission that would not be beneficial to anyone.***
The issues we have had over the years have usually been resolved after an email to talktous@centurylink.com (or mostly IHD Escalations people, who now say I have the wrong department). After spending hours on the phone with tech support to check if my modem is plugged in to the wall or resetting all factory defaults and trying this or that setting, I started emailing issues with speed tests logged. That was what now seems to be the good old days.
Since back in late 2014 our connection is at its best 2mbps down(I got excited when we reached 5 down with latency of 113 once), with latency being 200+. Upload speeds seem to be close to the norm at .40-.70. I sent an email to Talktous@centurylink.com on the 13th of July and have had no response.
The last few interactions let me know how much of a miracle it is to have 10Mbps here. I've also been told of the known bottleneck in Basile, La. My normal download speed at 5:30AM is .9*Mbps. Trying to check into work after hours is impossible. A lot of the time I can't load centurylink.com without finding something to do while waiting. Just in case anyone is wondering, yes, I have unplugged everything but my pc to test speeds. I was also born the day before yesterday and not quite yesterday. I now have a fresh OS install on this pc. I also check with my work laptop directly connected while trying not to drive 40 Min. away to the office when the issue could be addressed without leaving my family at 2AM.
This connection used to be fixed promptly when we could work together on it. I wish I could say the same is still true.
So, have you guys just given up? Is my only option to cancel service because this feat of 10Mbps is unobtainable? Why cant someone just tell me this instead of taking my $80 per month?
Is it possible to provide you guys with direct burial cat6 to replace a bad line? A trencher isn't that hard to obtain, so could I provide one and you guys rerun a line? I could also provide access to the easement and get dottie out, get a schedule and take off of work to allow for the pull. Are there some power issues somewhere that we could address with engineered solar backup banks? I'm willing to put up some personal capital in this to help provide what I've been paying for. I would really appreciate some sort of thought. When this connection works correctly it allows me to spend more time at home. Not much more, but enough to find it important.
EDIT*** I updated my profile to reflect that I no longer live in Lake Charles, Louisiana. Currently live in Reeves, Louisiana. Just would like to be as up front as possible.
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[CenturyTel] CenturyLink Actiontec C3000A for $26.40 (Delivered)
I've watched eBay for longer than a year, hunting for a suitable CenturyLink Actiontec C3000A backup/replacement. Last week, I ran across a smoking deal, took a chance, and jumped on it. It was advertised as "For parts or not working."
It arrived, this afternoon - no cables, no power supply, no nothing - just the bare unit. I figured, for $26.40, if it was "not working" I'd keep it around "for parts."
I took it out of the shipping box and hooked it up to a spare Netgear power supply, that was laying around. Boom! It fired up. So far, so good.
Next, I saved a copy of my (working) C3000A's config file to a USB stick, and used it to restore/clone the (working) config file to my (eBay) C3000A.
Finally, I powered down my LAN, switched out the C3000A boxes, and powered up. Boom! The backup/replacement is performing perfectly.
I'll attach a couple of snaps to this post; one showing the initial power-up test, and the other showing the eBay C3000A replacing my original C3000A.
Matter of fact, I'm using the "For parts or not working" modem/router, as I type :)
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Figure out speed bottleneck (CenturyLink Fiber & TP-Link)?
Hi all!
I have CenturyLink Gigabit fiber and am using a TP Link Archer AX50 WiFi 6 router instead of the router they provide.
The AX50 supports PPoE and VLAN tagging, and the router has been configured in the correct manner (as far as I can tell) to allow me to use it instead of the CenturyLink one. However, I'm not really getting the speeds I'm expecting.
Note: all subsequent speedtest results are derived from Ookla Speedtest using the nearest CenturyLink server. The device I am using to test speeds is a 2015 MacBook Pro that should support these speeds running MacOS Catalina.
Hardwired: I have heard that CenturyLink claims you should be at least getting around 80% of the advertised 940mbps when hardwired. In my case download speeds aren't achieving this (~625mbps), but upload speeds are.
WiFi:WiFi speeds when 6 feet away from the router are around 200-250mbps for both downloads and uploads. With the AX50, I have read reports of people getting considerably faster WiFi speeds.
Do any of you have any guidance as to what the bottleneck might be and how I can diagnose it? I'm mainly trying to determine if it's CenturyLink or the AX50. Any feedback would be appreciated!
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Mini-Jumbo frame support on FTTH connections (?)
I recently have been playing with my PPPoE fiber connection (boredom) and stumbled across RFC4638. This allows 'oversized' packet sizes to your PPP node, to overcome the 1492 MTU limit (because of the 8 byte ppp overhead). I thought 'no way clink supports this'. Using pfsense, I was able to configure my PPPoE tunnel to force an MTU of 1500, thus putting my transfers to a maximum of 1508 bytes outbound. I also had to adjust the MTU of the bound interface to 1508. Lo and behold, it *actually* works (or at least, appears to work)... Here's my output from pinging with a 'normal' packet size of 1500:
ping -d -s 1472 www.cnn.com -4
PING turner-tls.map.fastly.net (151.101.53.67) 1472(1500) bytes of data.
1480 bytes from 151.101.53.67 (151.101.53.67): icmp_seq=1 ttl=58 time=2.68 ms
1480 bytes from 151.101.53.67 (151.101.53.67): icmp_seq=2 ttl=58 time=2.57 ms
1480 bytes from 151.101.53.67 (151.101.53.67): icmp_seq=3 ttl=58 time=2.96 ms
Note the end size of the packet is in the parenthesis (1500)... with default values this ping got a fragment detection warning.
Of course, I can't tell any improvements form this, but it is neat, nonetheless... has anyone else played with this / knows of a better way to confirm this?
This site has a nice overview of what I'm talking about:
https://kieran.ie/mtu-baby-jumbo-frames-and-fttc/
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Upgraded to C3000Z In Hopes Of Getting Faster ADSL Service
Due to my location, I'm stuck with ADSL service. My 1000Z modem provided stable 7Mbps. In an attempt to improve my speed I bought a C3000Z modem because Centurylink says it can provide up to 20Mbps ADSL. Installed today and my speed has not changed. Does Centurylink need to do something at the DSLAM in order to up my speed? If so, will they give me a hard time about it?
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Century link and blocked ports
Ok, i contacted customer service today and read the TOS. They all say that CL DOES NOT block port forwarding or any ports or protocols such as ssh, ftp, and so forth.
However, i beg to differ. I have a new windows 10 machine, 3 of them, none of them have virus scanners, or firewalls yet. I configured the router to allow traffic in on port 22,5053, 2222, using ssh. NONE of the data makes it through. No connection even hits my log on my server.
Used nmap from outside of network and its almost like the routers firmware is setup to block ssh, ftp, and ANY protocol servers can run on including vpn.
Can anyone confirm that CL blocks protocols via DPI?
Has anyone been able to get a homeserver to work without the use of hamachi or other vps solutions?
thanks.
Oh and all server software is correct because as soon as i take the server to the nieghbors house on xfinity, works just fine hahaha
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Centurylink will impose 1TB cap on gigabit FTTH service
Apparently this is happening on Dec 1 - https://www.reddit.com/r/centurylink/comments/jeyt90/data_caps_soon_to_be_on_ftth_connections/
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[Qwest] outage
began at 0415, sporadic, DNS server issues, posting while i have my usual 2 min access
Test Result:
Known Outage Found
An outage has been reported in your area. Our technicians are looking into it, and it should be resolved by Nov 15, 2020 3:00 PM.
anyone else? typed at 0840, went out at 0841. waiting for it to come back up (again). :huh:
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[CenturyTel] Adding WAP to CenturyLink C1100T
I've tried to run a Netgear D7000v1 on my CL VDSL and it has not been reliable, so recently I re-connected my C1100T and it is working fine. I tried to connect the D7000 to the LAN/WAN or a LAN port of the C1100T set to Access Point mode, and it did not comm with the C1100T i.e. clients said "no internet connection".
Is there some setting on the C1100T that must be set to get it to work with a WAP? I *have been* able to set-up a Bridge in another part of the house, that connects to the C1100T's 2.4GHz WiFi, so that worked easily enough. But I'm thinking to re-try the D7000 as WAP because it has 5GHz that I'd use with the bridge.
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After 6 years, higher speeds available
Got an email that speed increases were finally available at an old house!
It went from 20 Mbit to 40 Mbit (bonded). That’s it. 6 years. I can only assume a port opened on the DSLAM. 6. Years.
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CenturyLink now blocking websites?
I've been learning 3DCG for an eventual foray into game design, and as of yesterday, CenturyLink is blocking one of the largest marketplaces for design assets, Daz3D. See image. There is absolutely NO information on this anywhere. I have now disabled literally every safety "feature" in my modem, and even enabled DMZ to my network IP, and it is still happening. I can do a temporary bypass by doing the "Continue Anyway" link, but it just re-enables several hours later.
Again, as of Friday, this wasn't an issue. Saturday morning, it started happening.
Edit: Want to add, this also coincided with a sudden push by them to get us to download their crappy McAfee security suite.
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Can anyone confirm if data caps are coming to Gigabit Fiber plans?
I’m currently on the residential $65/mo 940/940 plan and am debating whether I should call up and switch to the small business plan equivalent given the rumors of the coming data caps. What I haven’t been able to find out is any sort of confirmation that these data caps are actually happening. Both my wife and I work from home and rely on this connection.
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Portland Broadband Options
Greetings all,
I am relocating to the Portland Oregon area next year, likely in mid-March or the beginning of April, and I'm trying to get some insight into my non-cable options for broadband service.
CenturyLink's fiber map seems to imply that nearly the entire city has access to gigabit fiber but I'm unclear if that truly means nearly all addresses in the "blue zone" have access to service or if it's equivalent to what I see in my current city with AT&T Fiber, where they cherry pick individual neighborhoods and even sides of the street to service.
Of course when the time comes I will pre-qualify any apartment that I'm considering leasing, but it would be helpful to have insight into which neighborhoods I should look in and conversely which ones are best avoided. If I find an otherwise perfect place to live and it's only served by the MSO that's not a hard deal breaker but I would very much prefer to have access to FTTH (or VDSL if push came to shove) and not have to deal with a cable company again.
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