About 3 months ago, Centurylink installed several DSLAM's in my area for a CAF project to increase internet speeds in my area. They have been working on the boxes occasionally and today they were splicing the fiber optic cables together in this area in junction boxes between the DSLAM's. Anyone have experience on how long they waited for the faster internet after the DSLAM was installed in their area?
Thanks,
Joe
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How long does it take to get faster service after DSLAM installed?
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12Mbps DSL Modem w/ new service
According to the century link website my address qualifies for 12Mpbs. They offer to sell a “mystery” modem for $100.
Can anyone offer a guess what model they would likely send? Is there a more future proof model that would support what I am assuming is legacy service?
Thanks
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CL Hell
I am pretty upset with the quality of internet service I have receives so far, and the ability to find the problem and fix it.
I was suppose to have service on the 19th, No Service, they tried it didn't work, despite people coming out days before, connecting a jack for use.
Then they said they would have someone come out the next day betwee 2:45 and 6pm, they came out, got it working and left. That was the 20th.
The 21st, the very next day I had internet, I couldn't get pages to load or they took a long time to load. Games would not connect to server, Discord Chat program kept connecting and disconnecting over and over while trying to have conversations.
I found CenturyLinks, Speed Test, and my speed was 4.2Mbps UP and 1.3Mbps DOWN. My package is suppose to be 40-80MBPS. This was no where near even the lowest package. So, I called the support line.
I was on the phone with them for an hour and a half if not longer. Plugging and unplugging the modem, going into the modem setting and checking every single channel one by one. The Tech person made a new network account, and it was getting internet at first, then switched off and then the old one was working then not, and back and forth it went.
Finally got it set on channel 5 on the NEW Network the tech made, and then we retested (we also tested every channel 1-11 on the speed test) this was the highest at 16 Mbps...and it still wasn't even half of my selected package of 40-80.
Then the tech kept going off the phone to talk to another person about the problem, and after all that she told me it takes 10 days to "optimize" my internet connection being as I am a new customer... I never heard of such a thing! I'm sorry to say I feel as they exhausted their knowledge, and I was kicked down the road. Either I have the internet speed I am suppose to have or I don't. The holidays are upon us, and I feel like it was just passing the buck.
Then this morning 12/22, I get up and turn my computer on, NO internet. Neither connection (the original CL or the New one the tech made for me) would connect for over an hour, of unplugging and plugging in the modem, and restarting my computer, then suddenly it came on.
It's been slow all day. Pages don't want to load, my work conference call had to be done over my cellphone on speaker, because the call kept dropping on the internet.
I am about ready to find another service. I can't see paying for the highest package I can get for my area, and not even getting 50% of what I am paying for. That would be like going to dinner at an expensive restaurant and ordering the most expensive meal, and all they bring you is a salad and a roll, because they are out of the other stuff, and expect you to pay for the whole meal. Even though you didn't get the whole meal.
I don't think it's asking for too much to get what I am paying for. If you cannot provide the service, just let me know I will go see what Xfinity has or some other service in the area. I am not going to wait 10 more day for my internet to be "optimized" and only getting a small portion of the services I ordered, and then have to pay the full amount, for what I am not getting.
I have only been with you all for 4 days, and it's frustrating as hell already. I just want this remedied, that's all.
12/23 7:55 PM No Internet again!! 3rd time today. Called tech support, got hung up on after I told them the problem. Called back again, they say they checked my line and that I am getting 100%. She told me to run the speed test again, I did, and I used theirs at:
http://www.centurylink.com/home/help/internet/internet-speed-test.html It gave me 2.8 Up and .9 Down.
She then tells me they are going to have to send a tech out, in 3 WEEKS... I told her in 3 weeks I will have a new internet service provider. I am not waiting 3 weeks and getting billed for a month of nothing. Having it go on and off all day long, and then not loading pages, and can't even chat on discord, it's always in the red, or just closes out.
We only have 2 devices, 1 Desktop PC, wireless, new Netgear WiFi Adapter, not the cheap one either, and 1 laptop. No other devices, it says it can do 6-8 devices...LOL I am approx 20 feet from my modem. I can lean back and see the lights on it from where I sit, it is not obstructed in any way.
So, she finally had me hold on then came back and said they would have a service tech here on the morning of the 27th between 8:15 and Noon. I told her if they don't come for any reason, I will cancel my account, and they better not bill me. If you add up the mbps I got every day for the past 5 days it would not equal what I am suppose to be getting. I have never seen any place that was so inept in their field.
I am so sorry I picked this company.
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Did anyone else bill just increase by 5 dollars?
I just found this buried in my last months statement.
Our goal at CenturyLink is to provide you with the best possible service and timely information
regarding changes that impact your account. Effective with your next bill, the monthly recurring
charge for your High-Speed Internet (HSI) service will increase by $5.00. If you have any
questions, please contact a Customer Care Representative at 866-904-1821.
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Help requested for an odd C2100T wifi issue and error logs
Hi everyone -
We've been a CenturyLink DSL customer for many years. About 1 month ago, our C1000Z died and Centurylink replaced it with a Technicolor C2100T. I truly appreciate the help.
WIFI Issue
I was able to install the modem and run through the CenturyLink install wizard without any issues. The only thing we changed on wifi is assigning our own password. A few nights ago we encountered a service issue that I thought was related to DSL. I noticed that our computer and all our smartphones were unable to load any internet pages.
I assume our service was down and went into the office where the modem sits. To my surprise, all the internet, DSL and wifi lights were on. I started with my phone and disconnected it from the wifi. However, when attempting to reconnect i was getting a password not matched error and no for a fact it was correct. My wife and kids also tried the same thing with their phones and our home computer and everyone of issued the same wifi password was incorrect. I unplugged the modem for a few seconds and let it connect back up to Centurylink. At that point, we were able to reconnect our phones to wifi using the same password as expected.
Then the same issue occurred last night (12/6) with the exact same behavior. We could not access the internet on any computer, phones, etc. We also got the same wifi password error when disconnecting and reconnecting. The only thing to resolve it was again resetting the modem. Does anyone have any ideas on what we can look at or try to help debug this? I'm a little stumped and do not know enough about trying different settings. I have also spent a lot of time on calls with Centurylink; however, they haven't been able to offer any solutions.
Log errors.
The other thing I noticed that is very odd are the following intrusion errors when looking into the modem activity log. We are getting them about every 15 seconds and appear to have started about two weeks ago. I do not know if this is connected with our above wifi errors, but I have also called Centurylink and, so far, they haven't been helpful at all. This is just a sample of the messages, but we have several pages. It's obviously firewall related, but stumped on how what should we be concerned with and how to even started addressing them.
12/07/2017 08:40:02 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=196.52.43.64 DST=97.125.243.171 PROTO=TCP SPT=6666 DPT=8888
12/07/2017 08:39:41 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=35.161.112.54 DST=97.125.243.171 PROTO=TCP SPT=443 DPT=48240
12/07/2017 08:38:14 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=103.54.94.186 DST=97.125.243.171 PROTO=TCP SPT=64641 DPT=445
12/07/2017 08:37:54 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=191.101.167.7 DST=97.125.243.171 PROTO=TCP SPT=56540 DPT=15180
12/07/2017 08:37:53 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=191.101.167.7 DST=97.125.243.171 PROTO=TCP SPT=56540 DPT=15180
12/07/2017 08:37:32 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=157.240.2.15 DST=97.125.243.171 PROTO=TCP SPT=443 DPT=53278
12/07/2017 08:37:27 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=122.133.14.131 DST=97.125.243.171 PROTO=TCP SPT=6382 DPT=23
12/07/2017 08:36:34 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=95.215.1.37 DST=97.125.243.171 PROTO=TCP SPT=51721 DPT=6119
12/07/2017 08:36:28 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=46.174.191.28 DST=97.125.243.171 PROTO=TCP SPT=51138 DPT=8080
12/07/2017 08:34:31 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=191.101.167.7 DST=97.125.243.171 PROTO=TCP SPT=56540 DPT=15430
12/07/2017 08:34:30 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=106.187.97.102 DST=97.125.243.171 PROTO=TCP SPT=47251 DPT=995
12/07/2017 08:34:01 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=91.195.103.84 DST=97.125.243.171 PROTO=TCP SPT=54407 DPT=33411
12/07/2017 08:34:00 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=91.195.103.84 DST=97.125.243.171 PROTO=TCP SPT=54407 DPT=33411
12/07/2017 08:31:24 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=185.94.111.1 DST=97.125.243.171 PROTO=UDP SPT=47491 DPT=53
12/07/2017 08:30:52 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=173.242.121.35 DST=97.125.243.171 PROTO=TCP SPT=48212 DPT=22
12/07/2017 08:30:25 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=208.100.26.228 DST=97.125.243.171 PROTO=TCP SPT=41241 DPT=28017
12/07/2017 08:30:25 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=208.100.26.228 DST=97.125.243.171 PROTO=TCP SPT=41241 DPT=28017
12/07/2017 08:30:19 PM Firewall Intrusion -> IN=ppp0.1 OUT= SRC=42.115.168.132 DST=97.125.243.171 PROTO=TCP SPT=31212 DPT=22
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UGGG! FEC Errors up the wazzoo
CL 40M service, single pair. The service has been rock solid for months. NID box was replaced a few months ago, as part of the house being re-sided. Brand new single drop from NID to 1100Z modem.
This was working great. Averaged about 2 CRC errors, and a few hundred FEC errors every couple of days. (using MDMStats)
About 2am, it started a few MILLION FEC errors every hour. Then it will be fine for 2 hours or so, and go back to crap. Oddly enough, Speedtest shows full speed. Internet access seems ok, but my instinct tells me this on the edge of getting bad. It's not catching any CRC errors which is odd.
Loop length is 1650', Signal strength is what it's always been, 16.8dB down, 16.0dB Up.
I've isolated that there are no new toys causing noise. (Killed everything in the house to make sure) There were no wiring changes, but i re-verified both ends of the cable to the NID.
Really seaming it's on the CL side. Do I make a call, or is there something else I should check. Or do i wait to see if it gets better? What would the clan recommend?
Freddi
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NV - 1Gb Fiber Speed Test Results
Current speed test results in Las Vegas using CL 1Gb Fiber service:
1. DSL Reports speed test: 621 Down, 966 Up
2. Google Fiber speed test (Los Angeles): 622 Down, 926 Up
3. Speedtest.net speed test (MVDSL): 949 Down, 948 Up
4. Fast.com: 260Mb
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[Qwest] Centurylink upgrading Des Moines market
Centurylink is upgrading parts of the Des Moines market with GPON fiber to the home. They are running fiber on power poles in neighborhoods with ariel lines.
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DSL Lease Time
How often should I expect my public IP lease to change?
I've set my CL modem to bridging, and using an Asus RT-AC68 router for PPoE to allow some port forwarding and VPN access to the inside devices.
I've got a PC using DuckDNS, and I'm seeing multiple different public IP's daily. Is this normal, or would you suspect the router or modem is losing connection and re-negotiating multiple times?
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Loss of Net Neutrality: CenturyLink Already Screwing Customers
Net Neutrality is over, so the Internet as CenturyLink customers once knew it is also over...
And where is CenturyLink starting? Use of torrent networks, which they are first going to scare customers from using, then they will simply block it. First you get an email alleging copyright infringement not for downloading a file, but for copying and distributing the file. Then, CenturyLink actively blocks your ability to access almost all internet websites (except sites like Google for some strange reason) and you get the pop-up you see above blocking you.
I had to call CenturyLink tech support and confront them with the fact that they have no real evidence of a violation of CenturyLink terms of service that then justifies termination or blocking of my service (which is going to skyrocket in price very soon thanks to Trump and the FCC).
So beware CenturyLink users. This is how CenturyLink decided to say Happy New Year (to themselves).
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Can CenturyLink Tech and Customer Service be any worse?
It's my goal to spread this experience around the net, and although replete with details, it could be categorized as a rant. Mods can determine if this appropriate.
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Total Fail. Man, I wish I had recorded the last few calls with them. It might have gone viral on the tubes.
I'll try to keep this short. (EDIT: I failed).
Mom has Internet service via Century Link. For over a year now, she's had intermittent issues with service. We had called for troubleshooting help and remote diag couldn't identify the issue. A suggestion was made that we had internal wiring issues, which was possible since it was old phone line. So I ran a new single piece of shielded wire from the outside connection directly to the modem. As good as you can get for DSL. No change, still occasionally having to reboot DSL modem.
So, we called for an on-site tech, he came out, looked at everything (I wasn't there) and said it was all good, could find no issues.
Still having issues, I thought that this was a really old modem and my Mediacom had me upgrade my modem to handle the upgraded network they've installed in the last few years. So, last spring, I called CL (I had to pretend to be Tom, Mom's ex-husband, she couldn't get his name off the account and wouldn't call Tom to have him assist - she still won't talk to him. She just kept paying the bill) - I called CL and said the modem is really old and I wanted a new one. CL said, nope, modem is good, don't need a new one. I thought OK, they should know. So no new modem.
Still rebooting modem occasionally until Christmas day, internet went out. Next day, I called CL, talked to a tech - he looked at diag, said there was a "crosslink" issue on their end, he put me on hold, then came back and we rebooted modem a couple of times and internet was back.
The next day, Wednesday, internet was down again. I called again and first got the process started to get Tom off the account. Got it all set up, I called Tom and had him call CL to give his code and permission. Tom called back after about a half hour and confirmed successful transfer to my Mom. We then had me added on the account so that I could make the calls. Good, I didn't have to pretend to be Tom anymore.
Proceeded with the diag on the internet connection. They could see the link was good to the modem but modem wasn't working "well", they asked for model and serial number which I provided and the tech chuckled,
"That modem was installed in 2009 and has been obsoleted for several years now, you should have gotten a new modem".
I told the tech I tried last spring to get a new modem, but whatever, lets move forward. I told him I'd go buy a new modem but he said they could send me one for free and a $50 gift card for our troubles.
"Cool, How long will it take to get the modem here?"
Tech: "We'll ship today, 2 days, so modem will be there on Friday".
Great, so I asked twice to be sure and got confirmation that on Friday that when the modem arrived, that I could hook it up, and then call CL to get the modem provisioned (set-up) and we'd be back online. Tech said yes, and I'd also get a confirmation email (at the new email address of Mom's, not Tom's) and that someone from CL would call on Friday to make sure everything was working. And indeed, we got an email with a new account number and confirmation email on Mom's email.
Friday comes and goes, no modem.
Today, Saturday, I call CL.
I tell them who I am, they say they can't talk to me, I'm not authorized. Nothing I could do would convince them and when I gave them new account # and confirmation #, they still said they couldn't confirm or deny as I wasn't authorized. They asked to speak to Mom, and so she did provide last 4 digits of SS# and told them she wanted me authorized, which they did.
So, I'm back on the phone - they can't find any record of the modem, the call - nothing.
I'm getting rather irate, told them they better figure it out.
So, they transferred me to "Customer Service" and talked with them - they confirmed that no modem was shipped but that we did have an appt for a tech to come out and INSTALL a new modem on JAN 16th.
You have to be kidding me. I had clearly been told modem was going to be sent and would be here yesterday. NOTHING was said about a tech coming out.
So, I asked for the modem to be drop shipped, couldn't it be here by Tuesday?
Nope, they won't ship a modem because we have a ticket (despite the automated system you get when your first call that says "checking for service request on your account, saying there wasn't one) for modem install on the 16th of Jan.
OK, I asked if we go out and buy a modem, can we then call back in and get it set up and get internet back.
Nope, can't do that because you have a service request scheduled.
I'm pissed now. Actually, I was pissed a while ago, but I'm really pissed now.
I said "OK, cancel this account, we'll get a different internet provider".
I was hoping they'd then take it to heart and send me a dingin' modem, or let me go buy one.
Nope, tech says we can't do that, you'll need to call another number. I ask and she gives me another number and asked what else she can do for me. Good god.
So, I call that other number and it says they are closed. I suppose they are, at 2 PM on Saturday.
Can you believe that crap? Nothing but a cluster fack. And there's actually more detail that I left out, I spent over 2 hours on the phone with them - for a simple modem replacement that should have been done at least one, if not two years ago. Unbelievable.
Mediacom will be about $10-15 more a month but I think that's what I'll do. Mom isn't sure, she hates change and it is more $ for her, which she doesn't have.
But I'm pissed, I simply can't stand the thought of giving these facks anymore of my (mom's) business.
And I'm gonna spread this story across the internet. It's atrocious IMO, and they should suffer as I have suffered.
Well, I feel a little better. A little.
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Bitter Cold Temps and FEC errors
Why do bitterly cold temps cause modems to get more FEC errors??
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[CenturyTel] FTP uploads fail
I am having a problem uploading large files to Web.Com. It started a while ago with very big files, now anything over about 30k fails. Web.Com says it is not on their end. It fails on all of my PCs multiple FTP clients.
I can take my lap top next door and it works on that DSL fine. I also tried a Comcast guy and a free WiFi. They all work, same laptop, same files.
It even works here on dial up but not on DSL. I swapped out the modem and I have talked to the helpless center at Century Link. Nobody has a clue. Any ideas?
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The reality of Centurylink
I read these forums daily, been a customer over 40 years. From Carolina Telephone, Sprint, Embarq, now Centurylink. We've gone for multiple Pots lines, to residential DSL, to business DSL, now to business (private fiber) . Not because we like Centurlink and prefer to throw money at them, but because there's no other options.
It's amazing how responsive account managers can be when they are making a sell, even responding on the weekends and holidays to "take care of you" You know the whole make me feel important line. Then when there's delays (on their part) they want to cancel an order and make you reorder.
Once service is delivered and you need support, those account managers go missing, they don't answer calls or emails and you have to mention the BBB and they are up and ready to respond, funny how that works.
They won't get support right either, even on an SLA circuit they will tell you "we don't have the manpower or the facilities to do this" . And that billing thing, it's different month to month, and you have to almost tell them you're not gonna pay, then they'll fix that.
Yes folks, these are facts, that can all be backed up by emails, conversations and reports.
Our beloved Centurylink wants the money. Now don't get me wrong, I've worked with some amazing field techs, but they don't know the situations above them, so I don't blame them.
I think our only real hope, os other providers move in, or some sort of drastic change. It's an ongoing thing no matter where you look and they are in no real hurry to change it. But when customers don't have choices, they don't have to change it.
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NOOB Question! Please be patient
Hey, guys.
Thanks in advance for your help.
I have a dying Centurylink Zyxel modem and am getting a new one from them. My dad asked if I owned it, but I'm leasing it. It occurred to me I could buy one and save the monthly fee.
I'm looking for $125 or less, DSL wireless modem. I'll tell you as much as I know about my service. I may not know the answer to technical questions but can tell you what I see, etc. There is no coax cable involved, for instance.
It needs good reviews though. By good, I mean: I usually don't buy anything on Amazon with three and a half stars or less. Hopefully you know what I mean.
TIA
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Need rec for a Modem
Am moving soon to an area where internet is only supplied by CL. Their current DSL is 1.5M (it's an island, it's very rural). Folks on the island tell me that fiber is being installed - yet no one at CL can tell me about the ETA. Plan would then be 20M, way better than the 1.5 but nothing like what I get from Comcast. I assume that the fiber is not coming to the house, so there will not be a connector in the house to move from fiber to ethernet, etc.
I'd like to buy just a modem (I have a router that I want to continue to use). When I was able to reach someone to talk to they said I need a modem that has GPON. and gave me this link: https://goo.gl/GCyFqM Tech recommended ActionTec, Technicolor and Zyxel. All seem to have router built in.
What would you recommend? Don't want to spend a lot but also don't want the cheapest. If I have to get a modem/router I assume I can disable the router part and pass through (bridge?) to my router? Do I need one that is bonded? (Even though I've only got a vague idea about "bonded" I'd rather get more than I need to use in the future than not).
Currently I'm leaning towards the Zyxel C3000Z as it seems to have the most options but can't find it for sale anywhere. That leaves possibly the Zyxel C2100Z: https://goo.gl/snw2D9.
My current router is Linksys WRT1900AC V2.
TIA!
Ultrared
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ZyXel C1000Z upgrade to Technicolor C2000T speed issues
Hi, I have 20Mbps service on CL. ZyXel C1000Z would report 20Mbps down, 0.7 up. Worked okay for quite a while, but WiFi seemed to degrade over the years. I thought
maybe the unit was dying, so bough a Technicolor C2000T off EBay - looked like it was brand new. After doing a factory reset and configuring the C2000T, web interface would report 7Mbps down, 0.7 up for DSL1, also "estimated loop length" is 9072 ft. The C1000Z would always report 20Mbps down, 0.7 up, "estimated loop length" 1900 ft.
I'm wondering if the C2000T low pass filter for DSL1 is causing a problem (I have read that there is a low pass filter, but I thought that might only be for the POTS connection and should not affect the DSL speed). Does anyone have ideas regarding this issue? Is it possible that the DSL1 low pass filter is causing the longer estimated loop length, and thus causing the slower download speed?
The Ebay seller has already said he'd take a return. I'm just not sure if I should try another one (in case I just got a bad one), or if I should try a C2100T (which I understand does not have a low pass filter or POTS connection).
I have a VOIP phone with FlowRoute, but don't need the VOIP/POTS connections on the modem/router since I have an ObiHai ATA adapter that works fine connected to the router.
Thanks for any help/suggestions.
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How to almost use any router with CenturyLink's 1 Gig Internet!
So I have CenturyLink's 1 gigabit Internet. One of the biggest complaints I've seen around the Internet over the last year or so is that it's really difficult to use the router of your choice with their service.
CenturyLink provides some pretty awful equipment with their gigabit Internet service. Wireless-N router. Seriously?
The 2 biggest problems I see are the VLAN 201 issue where CL requires you to put a VLAN 201 on the Internet/WAN port of our router. A lot of consumer routers don't support this, or you have to flash custom firmware, etc. And the 2nd biggest problem is consumer routers not being able to download up to the full gigabit speed. Some routers cap out at 300Mbps - 500Mbps.
I FINALLY HAVE FOUND THE SOLUTION! Between the 2 problems mentioned above, my steps below completely solve th VLAN 201 issue.
Now I'm not a networking person, so maybe this seems pretty obvious to some of you. However, over my last year of research, I have not seen this mentioned anywhere on the Internet. I finally found this info on DD-WRT forum website by someone who goes by the username "JAMESMTL." He suggested to a user "why don't you just buy a managed switch and create a VLAN 201 on it."
I seriously thought to myself, "is that all it takes to finally fix this VLAN 201 issue once and for all?" Absolutely!
So here's the switch I bought off of Amazon "NETGEAR ProSAFE GS105Ev2 5-Port Gigabit Web Managed (Plus) Switch (GS105Ev2)" I got it for roughly $40.
Once I got the switch in the mail, it was pretty much just configuring the switch with VLANs 201 on ports 1 and 2. This way the managed switch handles the VLAN 201 issue and then you can almost use any router you want with your CenturyLink service!
Keep in mind, I think you will still have to have a pretty new and kick-butt router, because the router needs to have decent hardware so it can download almost gigabit speeds. I think it's called "NAT acceleration?" From what I've leared online over the last year or so, some routers write their firmware to take advance of this. It's a mixture of hardware/software. If you're going to try and use an old router from a couple years ago, you may run into the 2nd biggest problem I've mentioned above. Your router may cap out download speeds of 300Mbps - 500Mbps.
2 routers I have tested behind my managed switch, are Asus AC3100 and the Netgear Orbi that just came out last month. Both routers performed excellent in speed tests! I was able to achieve 900+Mbps.
Now on to the good stuff! Configuring the Netgear ProSafe GS105Ev2!
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In a nutshell, this is essentially how your network is going to setup with the managed switch:
switch port 1 -> The ethernet cord going from your ONT box is to be plugged into port 1 on the managed switch.
switch port 2 -> The ethernet cord going from port 2 of the managed switch will plug into the WAN (or Internet) port on the back of your router.
switch port 3 -> The ethernet cord going from port 3 should plug into your computer's Ethernet port so you can access the switch's admin panel to configure it.
STEPS TO CONFIGURE THE SWITCH WITH VLAN 201:
So what you're going to do is open the Netgear Utility program to manage this switch.
1. Disable DHCP on the switch, as your router will be handling DHCP. You'll do this by clicking on 'IP Settings' after the utility program discovers your switch.
2. Make sure the switch is on the same subnet as your router. My default router's gateway is 192.168.1.1, therefore, after I disabled DHCP on the switch, the Netgear utility program assigned the switch an IP address of 192.168.1.15. Perfect! Now the Netgear switch is on the same IP subnet as my router. Apply the settings! Now it's time to go into the switch and configure it!
3. Click the VLAN tab in the Netgear configuration utility program.
4. Click on 802.1Q
5. Click on 'Advanced'
6. Enable Advanced 802.1Q
7. Create a VLAN ID with the value '201'
8. Now click on the 'VLAN Membership' link on the left-hand side.
9. In the 'VLAN Identifier' drop-down list, select 201
10. Click on the white box right below 01 port until the letter 'T' is displayed. (T stands for 'tagged.' Port 1 is going to be 201 Tagged.)
11. Click on the white box right below 02 port until the letter 'U' is displayed. (U stands for 'untagged.' Port 2 is going to be 201 Untagged.)
12. Click on the white boxes below the rest of the ports (ports 3, 4, and 5) until there is nothing displayed in the boxes.
13. Click 'Apply' to save your changes.
14. Finally, click 'port PVID' on the left-hand side.
15. Put a check-mark next to Port 01 and Port 02. Assign them both a PVID of 201. Click 'Apply' to save your changes.
16. Configure your home router with your CenturyLink's PPPoE credentials. You can get this info by calling CenturyLink if needed. However, most of us should have received this info from our technician when they installed our Internet. Once you do this, your Internet light on your router should turn green (or whatever color it turns to indicate it's receiving a good Internet connection!)
17. Now disconnect the ethernet cord going from port 3 of the switch to your computer. You now need to plug an ethernet cord into your desktop's LAN port and plug the other end into a port on the back of your router (your desktop needs Internet access after all!)
18. (Optional Step) If you want to be able to access the Netgear's admin panel later on in case you ever need to make changes, then plug an Ethernet cord into port 3 on the back of your managed switch, and plug the other end of ethernet cord into a free port on the back of your router.
REMINDER!: If you are using a router that does by chance allow you to set a VLAN 201 on the WAN/Internet port (like a lot of Asus routers) don't forget to go and remove that now! Your managed switch will be handling the VLAN 201 tagging from now on :-)
YOU'RE DONE! Your $30-40 managed switch is now configured with VLAN 201 so you can now use ANY router with your CenturyLink gigabit Internet (as long as the router supports PPPoE, which most do.)
I know this seems like a lengthy process, but it's actually not. I want to say I spent anywhere from 45 minutes - 1 hour tops! I'm not an expert, but I'm also not a novice.
If anyone has any questions, I'll be happy to answer!
So to wrap it up. What does this work-around provide? It will allow you to use the router of your choice with your CenturyLink gigabit Internet service. You don't have to worry about flashing custom firmwares to routers. You don't have to worry about finding a router that allows you to creat VLANs on the Internet/WAN port, etc. The Netgear managed switch takes care of this!
Hope this helps!
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current gigabit price in seattle?
I've had the gigabit & phone bundle for about 2 years - when I got it it was the only rational way to get service - I pay about $145/month including taxes.
Has anyone else got cheaper service plans recently?
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Need some true tech advice not from CL
I had a house built in NE N. Carolina. The only internet provider is CenturyLink. No cable TV. Satellite would require a dish in my front yard.
When moving in, a CenturyLink door to door salesman told us about the internet options that were available. He informed us that each house is capable of Fiber. We had the option of getting 15/5, 25/10, 40/20, or 100/50. Initially we opted for the 40/20, but once we (4 of us) had all of our devices online (XBox's, Roku's, etc...) we were experiencing issues. I had unplugged everything and tested. It was nearly spot on. Roughly 38down and 17 up. I then opted to then get the 100/50 service. I unplug everything and test at the outlet that comes directly from the ONT card.
A friend of mine also built a house in the neighborhood. When he scheduled his internet/fiber hook-up, the tech came out to his house and informed him that the head-end did not have enough hardware to support any more houses and it would be about 2 weeks before CenturyLink gets the equipment installed. After a month, the tech finally came out and completed the install.
Fast forward to this past spring. My internet speeds started to drop to roughly 40/5. I called because we were having issues streaming and gaming at the same time. I should not be having issues with 100/50 service. I tested using Ookla, DSL Reports, and CL own speed tests. I called tech support and they stated You have fiber, you should only be seeing roughly 100down. They ended up sending out a tech. He replaced the outside ONT card and the power supply.
As more homes were built (now roughly 100) the speeds kept dropping. On Dec 27th, we couldn't do anything. Our speeds were all over the place. One speed test showed .7 down and 17up, then while on the phone with CL, they were 4.24down and 4.23up. He scheduled a tech visit. The tech came out and replaced the ONT card and the power supply.
Since August, my wife and I have been routinely doing speed tests. During the day, they are fine. At night, they are atrocious. We are now limited to streaming on one device at a time on a good night. If we are watching Netflix HD, no one can be on their XBox's or watching TV or movies in another room. We have narrowed it down to 7-8pm is when the speeds become too low to do anything. They stay low until around 1am. At least until 1am on the weekends because nobody is up at 1am throughout the week in our house. I called a good friend who has been in the telecom/cable industry for as long as I can remember. He said it sounds like CL isn't supplying enough bandwidth to the headend for all of the subscribed users.
I just don't know what else I can do..... looking for assistance.
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