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PK5001Z Problems or CL problems?

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Hi, I just got CL yesterday - and I have periods of constant disconnect. Today it was a couple times an hour, then a few more times an hour, and now every 5 minutes or so. I can't do things like stream videos or play video games without constantly being D/Ced Per other forum items I turned off the WPS, added my computer to the DMZ hosting list as well as made sure the firmware was up to date (version 16), and opened the ports for the video games I was trying to play . Tech support chat told me it was a physical issue - but I can't be convinced as his only data was seeing my upload/download was slightly off on my modem status. I'm wondering if this is a router issue, or an issuing with the DSL, or CL in general? For some reason, when the tech guy came, there were sets of ethernet cables / ports in one of our closets. Using an Ethernet cable he connected the "machine room" (some place in the apt building" to living room so the DSL would work. I was going to start trying to change that to other rooms to see if that would help? Anyway, let me know what other metrics you may need if someone could assist.

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