Ok, so many last week I started have issues with my latency. I went from having a fantastic steady ping rate of 19-20ms on every hop, without a drop for over a year. Around a week ago, my mom was complaining of her game (CoasterVille on FaceBook) lagging and when I ran a DoS ping test to google (which is usually my most stable site), I was getting between 19-350ms on average, with some hops returning at 1,500+. Well, after having a field tech out today and our problem still completely unresolved, I called CTL tech support. This is where it got interesting and left both myself and the tech clueless.
So he had me boot up in safe mode and I was still having these issues. Dropping packets at a very high rate on my end. His last suggestion was that I ping the gateway and what happens? I get timed out pinging the gateway IN SAFE MODE! The culprit is not and can not be the Ethernet cord, so that's out. It also can't be the computer, as I was running in safe mode. The modem is literally brand new (P5001Z), as is the phone cord that connects the line to the modem. No filters on any of our lines; no need for that either, as the field tech split the line.
My questions are as follows:
1. What would cause me to time out from the PC to the modem, knowing that all of the hardware is fine?
2. What would cause my ping to sporadically spike and become unstable?
Any help would be greatly appreciated. I've been a member here for years and I've never had an issue I couldn't at least come to understand. This one is far above my head and I can't process it, whatsoever.
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