Good evening everyone! I moved to a brand new neighborhood about a year and a half ago. The whole community that I live at (except for my street for some odd reason) has gigabit fiber readily available, even as they were building houses on the other streets. When I moved, I was excited to order the service. I ordered the service online shortly after moving and my address shows that it qualifies for gigabit speed internet. About a week and some change later, the tech came through but informed me that it wasn't available on my street just yet.
A few weeks later (towards the end of 2017) I saw some trucks roll through my street carrying a thick orange cable (I'm assuming it's the conduit?) and saw people placing orange flags and digging through people's yards. They got halfway through my street but for some reason stopped. I tried ordering service twice last year, however when the techs come out they still tell me that "it's coming" and that the fiber is only "two houses down". They did install a gray box on the side of my house (I'm also assuming it's the Optical Terminator) the last time they came through late last year though, which gives me some hope.
Fast forward to Feb. 2019 and for some reason, they still haven't even made a dent to finishing rolling out the fiber, however all of the houses on my street have been finished being built a couple of months ago. I attached some pictures that I took back in April of 2018 that shows the equipment they have placed. The equipment has been sitting like this on my street for almost a year now, untouched.
Is there someone that I can contact to see what's going on with the rollout and why it still hasn't been completed and possibly get an ETA? I appreciate any help that you guys can give me! I would love to take advantage of the $65 gig promotion they have going on right now.
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