Live in Central Ohio (43074) and DSL went out Christmas eve. Live in a rural area and checked with a few neighbors and they're service was down also. I waited it out until Christmas afternoon and thought I'd go ahead and give Centurylink a call to let them know service was down.
First spoke to a woman who was off shore who pretty much immediately read me a script indicating that for the last 60 days our area was labeled has having a bandwidth exhaust and that due to that she could not send a tech out to look at things. I told her that I'm on the internet pretty often and also use netflix and that we've never had an issue with bandwidth exhaust in the last 2 months and with the service now being totally down made no sense that a ticket couldn't be opened.
I asked if I could speak to someone in country and she did transfer me. I realize they may be shorthanded during the holiday so possibly this is something they say to get rid of customers but the next guy did tell me the same thing. Made no difference to customer service that me or my neighbors have had not issues for the last 2 months and now suddenly the service totally goes belly up and they can't open a ticket?
Hopefully someone will be in this week and see that our area is down and do something about it? Frustrating that Centurylink can use the excuse of a "bandwidth exhaust" being in place and therefore they don't have to do anything. Pretty sad excuse considering we've been getting our full bandwidth 24/7 prior to this in spite of being told we've been tagged as being in a bandwidth exhaust for the last two months...sad.
Any way around this?
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