Hey guys, first time here so be gentle, id like to give some back story on my situation as it may help me figure out what i should do. So firstly i live in the country and have one of them farm to roads address. Wasnt no internet out here for awhile except some lame satelite and radio type internet, skip ahead a year and i happen to see a Embarq truck driving around which Embarq turned into Centurylink later on but anyway. So i caught the tech outside and had asked him about getting dsl out here but told him i was told on phone my area dont qualify for dsl and he said well thats weird, he asked where i live and i said right there and pointed behind him. He told me he would personally call so and so and go from there.
So later on i got back in touch with him later that week and i was able to get 1mb down which at the time i was happy cause was better than what i had lol. Also to point out, im not sure what those boxes are called but here is a forum off here that shows the pics of what im talking about below.
http://www.dslreports.com/forum/r32147388-Qwest-CL-Aerial-Fiber-1000-feet-from-Aerial-Drop-Possibilities
In that picture it shows the boxes in ditch and the one right behind me is just like the one in pic 4th from left, like i could open backdoor and throw a rock at it. So anyway, back to it, cause when i went online to get the dsl it showed my address was not supported even though it was. So as the years go by i find out i could actually get 10mbs, so i do that, another couple years later i could do a bonded line i think it was called and get 25/2 so i did that. Well now this where it gets odd, i can go to site and it use to show i could get the 25 but it only shows 10mbs now instead of 25 for what i qualify for. It actually became a serious issue when i had went out of state for a few months and i thought i did the process right to stop service untill i came back to reactivate it and all but apparently i didnt and service was just simply cut off and ran into a big issue because i had 25mb down package but since the site was showing i could only get 10 the person on phone did not wanna give it back to me and i told her and asked why and i honestly dont recall answer but it took a few transfers and managers to finally get the 25 back.
So now...i was heading home and before u turn onto my main road there is a small century link building which i assume is where the magic happens, i saw a tech standing there and i was like, hmm its been several years and no speed upgrades yet to this day as it still shows only 10mbs so i figure i stop and talk to him and ask him if they were ever gonna increase the speeds out here, his first answer was no and my heart sank and he was like well hold on let me call ( enter guys name here ) if u dont mind waiting, so he calls the guy and the guy asks how far away i am from the something something box like i posted above to other forum and i told him same thing, i could open back door and toss a rock at it, he said oh u can get 60mb np....i was like um what....so then i explained to him situation about well online it shows i can only get 10 and wheni call them they say i can only get 10 even though im on the 25 now lol.
So the guy on other end of phone asked for my info and he said he would personally take my info to a person at office and she would call me back and talk to me and go from there, its been 3 days so far and nothing but my question here simply is, if that box is right there shouldnt that for sure show i can get higher than 25? If so then whats the issue on there end where they cant see that im that close to it, i have told them this too and explained im right by the box outside, i could probably spit and hit the box rly if wind was right lol. So anything i can do to kinda assure they could look into it as the 25/2 is kinda killing me as our family uses netflix and idk how many devices and i game online and i cant even upload anything cause 2mb up just dont cut it.
Anyway ya, rambled on there but im just tired of nothing being upgraded for so many years as 25 is overall decent but when so many ppl are on it there are some days i cant even watch a youtube video without it buffering let alone much else and when he said 60 i could get i got so excited lol and just wanna make sure they can look into it cause i just think its something wonky with my address because...when some ppl type in my address specially on android maps app, it actually shows my house about a mile up the road from where its actually at, ive even had it happen to me on my iphone so maybe something to do with that idk. Any info on how to go about doing this right way would be appreciate it so ty :)
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