I currently have 40/20 DSL service. Several months ago I was informed that the service at my address qualifies for 80/40 with pair bonding, but I declined to order it due to price.
With their price for life pricing, it seems that pricing may have gone down and I wish to order it now. I understand that I'll need to pay for a tech visit and a new modem.
However, after speaking with several reps today, I was advised that I can only get pair bonding with a business account and not a residential account. This doesn't seem right.
Has anyone been able to get pair bonding on a residential account recently? If so, which department do I need to talk to? I've talked to tech support, customer care, loyalty, and business support. None of them were able to order it for me.
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