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New CL customer not sure about speed issue

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I signed up for 100/10 service and while the installation and setup was painless the speeds are just wrong. 1. First, they only set me up for 80/10 even though I signed up for 100/10. 2. Speedtest to CenturyLink only showed 25mbit downstream. 3. Called up install Tech and told him I signed up for 100/10 and he said he would be able to fix it without access. 4. I see the provisioning changed since modem now reports. -> DSL1:38mbit DSL2:45mbit 5. Still only getting 25-28mbit download speed To make things even fun it seems I am a "CenturyLink Simple" customer which means whenever I call in I need to be transferred because normal CS reps do not have access to my information. "I can do some basic troubleshooting of CenturyLink Simple accounts but I can't make changes." MODEM STATS Firmware Version: CAB001-31.30L.85 Model Number: C1900A Hardware Revision: 3B Downstream Rate: 83.756 Mbps Upstream Rate: 11.002 Mbps DSL1 STATUS DSL Downstream: 38.448 Mbps DSL Upstream: 5.501 Mbps Broadband Mode Setting: Auto Select Broadband Mode Detected: VDSL2 Bonding - 17A DSL Link Uptime: 7 Days, 2H:7M:15S Retrains: 6 Retrains in Last 24 Hours: 0 Loss of Power Link Failures: 0 Loss of Signal Link Failure: 1 Loss of Margin Link Failure: 0 Link Train Errors: 1 Unavailable Seconds: 2559 Estimated Loop Length: 1800 Uncanceled Echo: N/A Transport Mode: PTM Path Parameter: 201 Priority: 3 Service Type: DSL POWER SNR: 7 dB 15 dB Attenuation: (DS1)19.2, (DS2)47.5 dB (US1)7.8, (US2)39.7, (US3)62.9 dB Power: 14.4 dBm 7.6 dBm DSL Channel Channel Near End Far End Channel Type: Interleaved Interleaved CRC Errors: 208 0 30 Minute CRC: 0 0 RS FEC: 6761 2 30 Minute FEC: 5 DSL2 Status Connection Status DSL Downstream: 45.308 Mbps DSL Upstream: 5.501 Mbps DSL Link Statistics Link Statistic Status Broadband Mode Setting: Auto Select Broadband Mode Detected: VDSL2 Bonding - 17A DSL Link Uptime: 0 Days, 20H:42M:23S Retrains: 6 Retrains in Last 24 Hours: 6 Loss of Power Link Failures: 0 Loss of Signal Link Failure: 5 Loss of Margin Link Failure: 0 Link Train Errors: 1 Unavailable Seconds: 3180 Estimated Loop Length: 1790 Uncanceled Echo: N/A Transport Mode: PTM Path Parameter: 201 Priority: 3 Service Type: PTM-Tagged DSL Power Levels Downstream Upstream SNR: 7 dB 16 dB Attenuation: (DS1)20.3, (DS2)49.2 dB (US1)7.6, (US2)39.3, (US3)64.1 dB Power: 14.4 dBm 7.4 dBm DSL Transport Transport Downstream Upstream Packets: 12928162 6590741 Error Packets: 0 0 30 Minute Discarded: 0 345 DSL Channel Channel Near End Far End Channel Type: Interleaved Interleaved CRC Errors: 7882 4416 30 Minute CRC: 0 0 RS FEC: 1914897 1383885 30 Minute FEC: 7 36 So, in short, I am still miss-provisioned and I am not even getting the incorrectly provisioned speed. Anybody have any Idea's

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