CenturyLink installed 40/5 Mbps service yesterday. When I called for a start of service, I had discussed with the sales person which of the DSL Modems on the modem compatibility list https://internethelp.centurylink.com/internethelp/mobile/modem-compatibility-table.html to get. He gave three options, including the ZyXEL C1100Z and the ActionTec C1900A, the only major difference between the two was that the ZyXEL could not bond. I bought the C1100Z from newegg for $70 with the hope of avoiding modem lease fees (something like $10/month)
The installer came with a C1900A. I showed him the ready to go C1100Z and said I wanted to install with that modem and he said OK. When he hooked up the modem at the end of the install, it would not reach the ready state, even though the indicator lights indicated there was some handshaking. He mentioned that this area was using a "vectoring" system which had a longer modem readying time He hooked up a handheld test meter in the house, on the side of the house, then went to other boxes in the neighborhood that were a drive away. After about an hour, he came back and said that a bonding modem was needed, requiring the use of the C1900A modem.
The installer moved the ethernet cable from the Cox cable modem to the C1900A modem. My computer browser could not see the Internet. My computer was connected to a Dlink DIR-825 router, which was connected to the C1900A modem. Switching my computer's ethernet cable from my router to the C1900A resulted in success and a speedtest.net test of 40/5 Mbps.
My question: How do I get the Dlink router to work with the C1900A router, so that I can leave my existing network connections the same? Things of I have tried: I rebooted the Dlink router and then issued the ipconfig /release and ipconfig /renew command on my Windows7 box. No luck. I noticed that the C1900A and the Dlink router used the same IP address. I changed the IP of the Dlink router from 192.168.0.1 to 192.168.1.1, rebooted the Dlink, and reissued the ipconfig /release and /renew commands on my computer. Same problem of my computer not seeing the Internet (I did not unplug the plug in the C1900A modem, would this have helped?)
The installer had turned off wireless on the C1900A modem/router from his cell phone at my request.
2nd question: The installer said that I would not be charged for the C1900A modem if I returned it at the end of service. I clarified that I would not be charged a leasing fee, and he said no leasing fee. Is that possible, because the website reads, and the sales person stated, that you are charged either a one time buying fee of $100, or you pay a monthly lease fee of $10.
I was rather careful up front asking and reading which modem would be OK to buy, and I still got directed to buy the wrong modem. Can I return the C1900A modem at the end of service and NOT be charged any modem fees in the interim, as per the installer?
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