I just had to get this off my chest,so please excuse the rant! This is the absolute worst incompetent company i have ever dealt with in my life.How i mean how! do they stay is business???
I have had Centurylink phone/dsl for at least 4-5 years.. I can say the only time DSL has ever worked to potential was the first 6 months i had it but it has been downhill ever since- I pay for a lousy 1.5Mbps and they cant even maintain that!
Since the first 6 months i had it,i have literally had to call every 2 weeks to 1 month for the same problems. The line ALWAYS tests good,so they claim, and its not the physical old copper either. Its always some server issue on their end and every single time they make me disconnect everything,reset the modem,etc... and it has never once been a problem on my end.
Sometimes after i get off the phone its magically working again,and i may get at least 1Mbps,but it never ever lasts long.As i sit here and type this the latest speedof.me test is showing 235ms ping with 70Kbps,sometimes the next test shows 2350ms ping and it wont finish the speed test. I am in the country, I am in a bandwidth exhaust area,but i dont expect perfect dsl,especially in prime time, i am realistic! but all i ask for is a lousy 1Mbps at least. I mine as well go to dialup,its cheaper and not much slower!
To all the other poor bastards out there that have no options but to use Centurylink and have spent half their life on their tech help or putting up with substandard service, i feel your pain.
The last person i talked with tonight was actually an American,or spoke english well enough to fool me. 24% packet loss on their end.. Be nice if they upgraded that old 286 server or whatever it is,or at least get someone in there to maintain it who has a clue. Sigh..
Oh and they have credited me some cost back for poor service on the last 2 bills, but i noticed the lastest bill jumped to $190! wtf.
Mike
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