We first ordered our internet account in December 2016 for a 40 meg connection for 34.95 a month. We select the self-install option and to own the Centurylink modem for $99. We install the modem and get 10 megs. We call on the install date to tell them that the connection is incorrect and that we request it is fixed to the correct speed. They tell us that the 28th it will be fixed and then we still have 10-12 megs. The 9th of January is when the next tech is scheduled and never shows and I called on the 13th and complain that it is not fixed and then the 14th the supervisor comes and gives us 15-17 megs. So the next date for the next tech to visit is the 23rd no later than 7 PM. We will see how this works out. I will post an update if the same BS happens hopefully not. I will contact the Corporate office if this isn't resolved. I'm kinda sick of the slow speeds I have had 30 megs for the last 2 years with cable. Wish me luck!
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