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Topping out at 1.1 mbps when I am paying for 10 mbps

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I can't figure out what is wrong with my connection. Connected directly to the C1100Z, speed test report ranges between 6-9 mbps. However, any real world downloading tops out at 1.1 mbps. I have called once and they changed some settings on the modem and to me to wait a while. This has not fixed it. Is there anything that I could be overlooking?

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