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[CenturyTel] Upgraded to 20 MB service which is the fastest I can get

I just don't understand it, I'm 3 blocks for a grade school with fiber optic and 2 blocks from a university which I am positive has speed over 20MB but I am in no mans land it appears. Here is the speed test results [att=1] I notice the RS FEC seems high since I clear the data at 2:00 yesterday afternoon. It appears the signal quality is still pretty bad even with the new speed.

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