Hi All -
I am trying to get some action from CenturyLink as they are basically saying they can't do anything via email, and no one on the phone has anywhere near the technical ability to fix this problem. All of the traffic going to the midwest, texas or otherwise from Arizona (I'm in Flagstaff on a FTTP connection, 100/50), is being sent on this path:
Router > 207-224-163-129.dia.static.qwest.net > phn-edge-05.inet.qwest.net > los-brdr-01.inet.qwest.net
This host: los-brdr-01.inet.qwest.net is dropping 20+ percent of all packets because the AS Peer that is connected (L3 I suspect) is sending too much traffic to CL's AS Peering point. THIS NEEDS TO BE RESOLVED. I have an email ticket that has been responded to and they have basically said there's nothing they can do as they've asked the peer to throttle the traffic, but the peer has done nothing.
My connection is unstable for use on VPN connections, and most of all, pretty much ANY game. Ping typically ends up running between 600-6000 in the evenings, with freezing for as long as 30 seconds at a time before I can move.
Here's a picture of the traffic problems: https://imgur.com/a/KF9XV
CenturyLink escalated my ticket all the way up to someone at the NOC in MN, per the discussion on the phone, because I provided so much detailed technical information (I work with VMware, Storage, Networking, etc on a daily basis).
Here's a response from them below:
Thank you for contacting CenturyLink.
I am sorry but peering in not within our boundaries of support. Rerouting traffic at this time is not an option when the traffic goes to a peering partner.
I hope this helps. If you have any further questions, please feel free to reply back to this email, chat with an online agent, or call us.
Chat is available Monday Through Friday 6:30am to 11:00pm MST at http://qwest.centurylink.com/internethelp/click2chat.html
Support by telephone is available 24 hours a day, seven days a week at 1-800-247-7285 or 888-777-9569.
Thank you,
CenturyLink Technical Support
Please bookmark our internet help site http://www.ctlhelp.com
I want to get this fixed, and am hoping that someone from CL sees this and can do something to escalate this issue, as the internet connection is basically useless for what I want to use it for, and it's definitely not worth the high price I'm paying for it. Working from home is also out of the question at the moment, I have to tether to my phone in order to do ANYTHING.
CenturyLink, your lack of action is ridiculous. You need to do something to fix this, as I'm not the only person seeing this, and it is NOT a local issue with equipment in the neighborhood, or my equipment. There is someone else in the same neighborhood two streets over that I work with that is also on the FTTP setup (GPON) and is reporting the SAME issues. There are others in the neighborhood that have also voiced frustration and problems. This is a traffic problem. Saying you cannot route around it (which may be true) but not escalating this problem further is UNACCEPTABLE.
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