Hi all,
Sunday night around 11pm est. my DSL speed dropped to under 10KB (I have 1.5Mb\.5 service). There was no change after rebooting the modem and router, so I plugged my PC directly into the modem (an Embarq branded ZyXEL 660). Still saw dial-up level speeds so I contacted CL tech support.
The tech was friendly but couldn't solve the problem. After 3 more support calls I've been told my problem is either:
1. My modem (it's old but I've never had any issues with it before.)
2. The phone wiring in my house (I did move the modem to a different part of the house and saw no improvement.)
3. Windows 10 (Uh, sure...)
I've been told my modem is no longer supported so CL won't provide any support in that area. I have ordered a ZyXEL PK5001Z but it could be up to a week before it arrives.
Anyone have a best guess what the issue is? If it helps I've noticed my download speeds start around 20-30K and then quickly drop to under 1K for a while, then spike back up again.
I do have a TrendNet TDM-C500 laying around, but I can't get it to work with my service. And because it's not on the list of supported devices CL is no help. I don't know if I have it configured incorrectly or if it's related to the problems I'm having.
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