I am with CenturyLink. I got 12mb/5mb. I am using Q1000 modem, using it as a PPoE mode. Archer C7 router. So my problem is, I'm getting like 60ms ping, and 30 - 40ms jitters.
Speed test shows 14 mb down, 5 mb up. Those are all good. However, the problem occurs when sometime a "new connection" is established.
So let's say I'm watcing a youtube video, I refresh it few times, and lets say, the 4th time, it loads it at like 1mb down and constantly lags, even at 240p.
Let's say I run the test several times, it would show 15 mb like 4 times, and then it should show 1 mb. Like there would be time, the connection will be VERY slow, until I refresh that connection.
Is anyone else having this problem? Do you guys think its my modem or router? Or is this Centurylink? I called them few times and support was no help. Just repeated, "The test runs great for us. It's running full 14 mb".
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