I recently completed my 12 months promo for HSI and CL raised the monthly fee to their non-discounted rate. To continue with the discounted rate I would have to agree to an ETF for another 12 months. I specifically stated to them that I would not agree to an extension if it entailed another ETF. They refused to grant this waiver, so I chose to terminate service and they retaliated with an ETF of $200 anyway. My question is how do they justify this? Before I go to my attorney, I need to know if anyone knows how they get away with this kind of business practice. I never signed anything, and I specifically said I refuse to agree. After completing a 12 month period, am I not free from the previous ETF? How can they enforce an ETF on a refused service extension based on a non-agreement.
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