Is it some kind of cruel joke that I have called Centurylink 5 times now trying to upgrade my service and have been hung up 3 times, given my story 5 times, keep getting referred to "loyalty department" and "retention department" and am currently sitting on hold??? What is this? I'm about ready to switch to Mediacom due to the inept, incompetent, customer service I get trying to call in.
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