I've had CT DSL for close to a year and the service has been great. Last week my Westell modem died during a lightening storm. I called CT and they sent a replacement, a ZyXel modem. This is my third day with the new modem and my internet is way slow. I cannot get FB pages to fully load, I can't get Words with Friends to load at all, and when I online shop I cannot get the images on pages to load; sometimes those pages won't load at all either. It's very frustrating.
I have spoken to CL twice now. They told me my speed is fine (download speed was 2.97 and they said it should be about 3). They blame my browser and my computer. So I have tried IE, Firefox, and Google Chrome. It's the same no matter what the browser is. I really think it is this modem. I asked them if they had a different modem they could send me, and they said no.
Any suggestions? I am thinking I need to just buy a different modem. I am not sure if I should try to find a Westell like I had, or something different. This is NOT my area of expertise.
Thanks folks.
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