I called Centurylink a month or so ago. I was trying to change my service to something less expensive. I went through the motions of talking to the rep, finding out what was available, etc.
He told me they had a 12/12 for 54.00 a month (even though they don't offer 12/12). I was like, sure, go for it.
Then all the sudden he says, oh, you'll have to go through a credit check. I said, WHAT?!?!
I've been a customer of Qwest/Centurylink for over 18 years. Minus a couple of snaffu's I've always paid my bill on time and in full.
They said that they didn't have a SS# on file - Hmm .. I remember giving that up to them YEARS ago.
I tried to resolve the problem using they executive escalation department, but, sadly, they quit replying. I've had an outstanding communication with a rep form their department for several weeks...
I'll tell ya, what a kick in the face it is to hear that after that amount of time they want to run a credit check on you. I simply refused. I don't want a negative hit on my credit for a service I've had for almost two decades. I guess paying your bills on time REALLY doesn't matter to companies anymore...
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Where's th' DAFFY DUCK EXHIBIT??
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