We have had Centurylink DSL (no phone service, just Internet) for several years now and about a year or so ago they raised their minimum DSL package to 1.5Mbps... where it was previously 765Kb (or something close). When we were on 765Kb we were actually only getting about 4-500Kb. Once they started offering higher speeds and we increased to 1.5Mb we started getting 1.5Mb, but we also started getting a lot of timeouts.
When they first contacted us they told us we could upgrade to a 3Mb and we jumped on it. We could not stay connected for more than a few minutes and it timed out. They told us then that because we were on the edge (about 3.6 miles out) that our line attenuation was high and we would not be able to keep the 3Mb plan and would have to drop to 1.5Mb. While this did make the timeouts less frequent they are still consistent, about 2-3 per hour and requires either a 5-10 minute wait or a restart of the modem
I wish we could find where the limit is to prevent any timeouts and set it there, but I am told there are only two choices, 1.5Mb or 3Mb.
As stated, we have DSL only, no phone service. From the box outside I have a Cat5 line run to a terminal block inside. From there I have one end of a phone line connected to the terminal and the other end plugged into the Westell modem. I have tried running another line, using a jack, etc, etc, to no avail.
Is there anything I may be missing or anything else I might could try to improve the timeouts?
Is there any hope that one day CenturyLink can improve line attenuation or is there anything we can purchase at a reasonable price to improve it?
It hurts to pay 50 something dollars every month for sub par service. Maybe they should charge based on line attenuation... giving those with higher attenuation a little bit of a break because we are not getting the same service as others.
I am looking for anything... hope... or perhaps it is all just wishful thinking.
Thanks,
Sonnie
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