Living in a semi-rural area (Cave Creek), paying for 7 down/850 up DSL. In late May there was a major outage that lasted a few days. Prior to the outage I was getting 6.1 down speed, after the outage I'm getting 5.1 on average. Upload speed has been very good throughout, hanging in the 800-825 range. Connection has been solid and other than speed has been working fine. CL is the only high speed option out here, no cable providers in the area.
I'm curious how far below your advertised speed would it have to be for you to make an issue out of it with the provider? I feel very fortunate to have speeds as fast as I do being in a rural setting, but at the same time it's frustrating not getting the speeds I'm paying for. My guess is others in my neighborhood is experiencing the same thing but they probably aren't as compulsive as me checking/verifying speeds.
I've pretty much eliminated everything on my end (new DSL modem, brought modem/laptop to d-mark for testing to eliminate internal wiring, disabled wireless, etc). Signal/noise/attenuation on the DSL modem look to be in acceptable ranges.
I've been working with a support person via the TalkToUs email address whose been very good at following up and staying in touch, but so far haven't had any resolution. Tech came out on Thursday and they moved me to a different port but it's actually made things a tad slower.
I understand I can expect about a 20% drop in advertised speeds due to overhead/distance, that would get me to about 5.6. However, since I was getting 6.1 speed before, my assumption is I should be able to again. If I was at that 5.6 mark I wouldn't even bring it up but at 5.1 I think I should raise the issue, just not sure how hard I should press.
Same exact issue happened in December 2013 which they were able to fix but for some reason they can't seem to resolve this one.
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