I have been dealing with this issue for months now and have already learned a lot about how modems and networks function just due to the fact that I can't seem to get anyone over here from CenturyLink that isn't just a phone tech! Here is the issue:
The modem restarts. It isn't just the internet going out, the entire thing restarts. This happens ONLY when I am actually using the internet. If I'm not actively doing anything, even if I have a game or pages open the net tends to stay on, but as soon as I get on a game (Aion, Cubeworld), Skype, Vent, and actually do something/talk, it is only a matter of time before the modem reboots. This also happens during specific times of the morning without fail. 2 AM it starts, often, and continues until about 4:30am where it goes into spazz mode and reboots over and over until about 4:50am.
I have looked very extensively online for a fix, most of them saying it is the modem. I originally had a Westell 7500; it got changed to a Zytel pk5001z, then got another one because they thought it might be faulty, and then an Actiontec pk5001a, and then back to a Westell 7500. All do the same thing, so it isn't the modem. The last tech that was here changed the wiring just outside of the house and created a new line, which helped the speed a lot (which was the initial problem, no DCs, that started with the Zytel).
The only things I can see pattern-wise is that there are always initial far-end CRC errors. Always. At least 150, but that's on the low end. I have brought that up to techs but they say they've checked the lines and it's all good (though my neighbour says he's having similar issues, don't think as bad as mine though). Otherwise all of the other stuff like power, attenuation and the like are very healthy. I have tried updating with an OpenDNS, tried moving my PC outside of DMZ, (I am wired by the way, and there is another wired computer connected which I don't believe is the problem since it goes out when mine is the only one using those programs). I have tried so many things, have spent hours and hours on the phone with Centurylink, had many tech visits, and have just about gone insane.
What causes modems to reboot entirely? How can I figure out if it's some kind of incompatibility. Explain like I'm a newb, too, because I am. Pls respond. 3
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