The policy at CenturyLink is if you sign on for a 7MB connection, and you are only receiving 3MB, because a 3, 5, and 7MB connection all cost the same, your account does not deserve to be credited.
The logic here is based on the plans all costing the same, not giving the customers what they expect to get. They say once the plan starts it is up to the customer to determine the bandwidth you are getting is what you signed up for. If you didn't find out for several weeks that the bandwidth was 3 MB and you were supposed to be getting 7 MB, your account does not deserve a credit.
Is CenturyLink engaging in an unfair practice with customers?
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