I live in Denver's suburb. I lost DSL connection on 9/16/13. I have verified that my MODEM and internal wiring are OK. I tried 2 known good MODEM right at the box on the side of the house, the DSL LED still blinking for no signal. I hook up a spectrum analyzer to the loop, no DSL signals at all. I call CL, asking them to look on their side for problem. CS determined that they have to send a tech out to fix the problem. They won't be able to send someone until 9/20/13. I told them that it could be something as simple as my line was accidentally disconnected at the trunk because I saw a tech working there half an hour before I found that my line went dead. I walked along the areal line between my house and the trunk, but saw no damage. My area was not affected by flooding anyway. It was sunny all day when the internet went dead.
What I would like to complain to CL is that 4 days to roll a truck is unacceptable for the service. I do understand that problems are different, some simple some is not. There are numerous of way to speed up the service w/o costing much more. I was told by ex-CL tech that majority of problems between the house and the DSLAM is where the physical wire connection is, if not at the DSLAM itself. A visit by a tech to the remote DSLAM could be done with multiple tickets related to that DSLAM. Each remote DSLAM visited by techs with different tickets many time per day anyway. Easy problems could be taken care of in parallel and reduce customer down time.
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