See the attached image, then look at my conversation with CenturyLink, one hand doesn't know what the other hand is doing.....
CenturyLink quick question, I have a price for Life 120M plan, when I was looking at your website today at what is available at my house(seeing if fiber was available) it says unlimited internet for a 60M plan, is this grandfathered into existing price for Life plans?
CenturyLink sent January 4 at 7:25 PM
Thank you for your message. Due to high volumes, our specialists may take up to 24 hours to respond. We apologize for this delay.
Please note, if your Facebook Security App and Website setting is turned off, we will be unable to respond to your message.
CenturyLink sent January 4 at 8:12 PM
Thank you for reaching out, Aaron. All of our plans would be considered unlimited. The 60mbps would actually be lower than the 120mbps. If the price was the issue, I would be glad to take a closer look if you would like to provide your account number.
- Markus
Mon 9:30 PM
You sent January 4 at 9:30 PM
Nope that's fine, century link in the past hadn't listed unlimited previously and I knew they had a soft cap of 1tb with my children home its been a struggle to stay under so if its unlimited I feel s bit better
Mon 11:32 PM
CenturyLink sent January 4 at 11:32 PM
I believe we've been more flexible with the cap recently, but just to be sure, what I can do check with a contact of mine to ensure that has been properly addressed.
- Markus
You sent January 4 at 11:32 PM
So is it unlimited or a soft cap of 1 tb?
Thu 5:05 PM
CenturyLink sent January 7 at 5:05 PM
While I apologize for the wait, we are currently experiencing a massive increase in volume. This is causing extended hold times and extensive delays with our responses here. We thank you for your patience and ask that you please bear with us when it takes an extended period of time before we can respond. I was able to hear back on this. It does appear that we still have a 1TB cap for speeds under our 940mbps. The unlimited may have been referring to our Internet and phone bundles as our home phone is unlimited. My apologies for any confusion this has caused.
- Markus
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