Hello, I'm posting because I am literally frustrated to tears and don't know what to do. Last Tuesday, my (1.5Mb tops) DSL went out, and when I picked up the phone all I could hear was a loud buzzing. I have had this happen before when it rains (and we had been having rain). Over the past 10 years of living here I have called techs out for the same problem. I don't always have problems with the internet, but there has always been a buzz/hum on the line to varying degrees. You can hear this noise on the line on the outside box, indicating it is a problem with Centurylink's line and not the wiring in the house. The techs have confirmed this, and that CL is not willing to do anything about it. I called CL last Tuesday and a tech came out last Thursday. The tech said that he can get a dial tone so there must be a short in the house wiring. He said I could pay $100 for him to give me a temporary line to run into the house through a door. I declined, because I knew that would not solve the problem, and at the time, the internet had been working again. After he left, the internet was out again. Later on, it came back on for a few hours, and then it was out again. I called CL back on Friday, and the person I spoke to said that there was an outage in the area and engineers were working on it. He said the soonest I could get a tech out was this Thursday, 11/5. He went ahead and set up an appointment but said that my service should be back on Saturday. It was not. I have no internet and the phone is not usable either due to the hum on the line. I don't know what can be done this Thursday when the tech comes out. If I get the same unwillingness for CL to do anything, what can I do? Because we are in a rural area, we don't get strong enough cell service to be able to give up a landline, we need a home phone. I don't know what I can do. I'm so frustrated that CL is unwilling to do anything. Does anyone have any advice/suggestions?
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