On September 3rd I called CenturyLink to arrange an install for High Speed Internet (only) at our vacation home in Warren County MO. I would consider the area semi rural, but the cabins are wired for CL service. Their web site indicated our address will support 3M DSL service. Not fast, but serviceable for what I need.
I arranged for a self install and opted to lease CL equipment to speed up the install, eliminate a truck roll and to minimize any hardware compatibility issues, at least initially. I plan to purchase my own equipment once service is up and stable.
I was told the service would be turned on Oct 8th (!!!), and the equipment would be shipped to my primary residence. Is this a typical schedule for service for CenturyLink?
When I questioned them for an explanation for the long delay, I was told they are backed up because all the installers have been sent to the east coast to help with The Dorian Hurricane recovery. Even though this is a self install, a tech still would need to do something “at the pole”. Never mind the lines appear to be all underground.
The timing just doesn’t seem right for the product. I would have expected two or three days for the modem/router to be shipped to me, and the service activated at the office ... maybe a week at most. What have others experienced with a recent install? Has Dorian impacted CL service to this extent or are my expectations just that far off the mark.
Thanks in advance for your comments.
Steve
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