Back in March I had Gigabit installed. Since I have been beta testing all kinds of hardware with no issues. Today my neighbors got the 100/50 Fiber and I tried to use their modem, an Amped Wireless R20000G that has VLAN Tagged 201 capability. But no matter what, it just wouldn't sync. I grabbed two that I have successfully used on my service and they wouldn't sync either. So I told the tech to get their modem, it was still on the bill so, and it sync'd right up. And he had no idea what he was doing. The install was a hit and run. He really didn't want to do any more than he had to. My install was a dream and the Tech was armed with a laptop to check the speed. All this guy did was make sure all the lights came on. No speed check. Also my connection to the ONT is on port 1. He set up theirs on port 2. I asked what that was all about? He didn't know. So now they are up and running the CL C3000Z. I looked around inside and I didn't see anything set any different than my C3000A or any of my others.
All I want to do is use their Amped Wireless R20000G Router.
Is there a modem requirement or setting for the 100/50 service that is different from the Gigabit to connect to CL?
Any assistance will be greatly appreciated.
Thank you . . .
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