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After 10 day outage, CL refuses to refund my bill.

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I've done 3 chat sessions with CL over the past month about a refund, with the last one being tonight. I'm asking for a refund because tt was a widespread outage and I created a thread back when it happened, https://www.dslreports.com/forum/r32103274-Centurylink-Limbo-Throttled-to-1KBps-on-a-1-5Mbit-line

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