Backstory: 2 months ago we wired our house with ethernet and set up some Ubiquiti hardware (EdgeRouter Pro + EdgeSwitch). I supplied the router with the PPPoE credentials and tagged VLAN 201 as required. It has all been working great.
Now, last Thursday (what a great Thanksgiving gift) internet stopped working at 1:00 PM. Checking the router logs it looks like the ONT may have failed because there were "Timeout waiting for PADO packet" messages.
I called CenturyLink and they couldn't access the ONT remotely to reboot it so they scheduled a technician for Monday. That's 5 days without service. Now the tech comes out and replaces the card in the ONT which he says failed and the line tested good to him.
The tech said that this is going to happen every so often to me because I don't use the provided modem/router. He said that their system routinely checks for supported modems and "bans" the non-supported? He also noted that if it happens too often then service will just be shut off. His recommendation was to buy the $100 modem and put it into bridge mode in front of my EdgeRouter.
Is this true or is this just a case of the ONT failing and the tech not knowing what he's talking about?
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