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How does CenturyLink address provisioning work?

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Trying to order service for a resident's room in a nursing home. Other rooms are listed at shop.centurylink.com but this room is not. If I call in or chat, reps say room has been added and they can sell me service--at a higher price than the online price. One rep reported, "[Address Management] said what happened is that the address is new in our system and techs have not completed the services at the terminal." What does that mean? Does a technician have to install service in that room before that room shows up in the Internet offering? Or will it show up automatically on the web site in a few days?

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