I have big problems with trusting CL and for good reason with years of game and lies from CL with down throttling. So for me to call them was like the last thing I wanted to do. Like one guy said he would rather have a root canal than call CL. I totally get that.
My Actiontec PK5000 wireless went out yesterday but the Ethernet still works on it. When I got this unit via Qwest they gave me IP number so I could look at my modem software. When CL took over then one day I was not able to access the modem software. Instead, up pops a window asking for user name and password which I was never given. So for years now I have been locked out and not a word to me about this change. Also when I called ActionTec years ago to see if I needed up dates they said CL controls all updates. I don't like the over reach of this company with the modem and updates.
So with this new modem I want to lock CL out. I want to control updates.
So I chat with CL today got passed around 3 times. The first one said I could use ANY VDSL2+ modem. No sure if she knew what she was talking about since my experience has been in the past (and even today proved that once ) that the staff can be clueless. The second guy knew nothing more. Then I go to a tech gal. This was really disappointing. She gave me another IP number for the modem and I couldn't see it, it would just time out and fail. I gave her the IP that used to work fine for years and showed her how you have to have a username and password to get in now that I am apparently locked out and I don't have the username or password.
She keeps telling me to use the username on the modem on the back of the modem. I tell her I have a key pass phrase but no password and no username. She just talks in circles and I ask her if she can get into my modem then what does the password and user name say and just says it is on the back of the modem. She then just wants me to buy a new modem from them since she says it is because the modem needs to be replaced is why I am having problems. Well I am using the Ethernet and it is working fine. She doesn't answer many of my questions either. I asked her if my modem was up to date with updates and she didn't answer. I wonder if they really can't see much on their end and maybe with these off shore chat people they have limited access to our accounts and only can address things in theory. She doesn't say so who knows what was her problem.
Not much has changed since the last time I attempted to get a straight answer out of them and it has been years. I wish there were better options since I wouldn't have to think twice on that. I don't see a need to up sell with speed since Netflix with CL is just a hair over 3Mbps in April but it used to be dead last at just over 2Mbps. I use UnblockUs to get from 7Mbps to 12Mbps for 4.99 a month for my computers but it doesn't work for my tv since Netflix won't allow the VPN on the tv.
I really don't want to spend anymore than I absolutely have to with CL. I am just waiting for something better to break from the pack and ready to sprint to them asap.
I really do not like their corporate management. The CEO was bragging how he was able to stiff his home town of all sorts of things to get them to stay there. He is also investigated by the feds for stock in improprieties. He has been with them for 30 yrs and seems to have a choke hold on it all. I don't think other companies would hire him. I dealt with their escalation department and this guy was literally YELLING and sounded more like a staff Sargent than anyone with any business degree. He sounded like he didn't have any degree at all. They like to intimidate and some of the things he said and how he said it was really unprofessional. This company operates like no other I have interfaced with before. I don't trust them at all. The less control they have over my modem the better. They used to be dead last for streaming Netflix but now they are a tiny bit higher in April but I don't see any need to up sell my account due to all the down throttling with streaming services.
https://ispspeedindex.netflix.com/country/us/
So if in fact I can use ANY VDSL2+ modem (please correct me if this is wrong) and I need a router that will play nice with that modem what would you recommend? Can you explain how I am suppose to set modem up without having to spend two hours on the phone with CL for a simple set up?
Thank for any insights you can provide.
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