Hi, everyone,
I just had a confusing tech support experience with CenturyLink, and I'm curious if anyone has any ideas.
I'm in the Denver (Colorado) area, and I've had CenturyLink DSL for several years here with no problems. I don't have phone service on the line. I have an Actiontec GT784WN modem.
I was out of town for a few days, got back, and found that I had no Internet service. The broadband layer was showing CONNECTED in the management interface, and the green DSL light was on, but the ISP layer was stuck at CONNECTING, and the Internet light was dark.
I tried power cycling the modem several times, with no effect. It came back to the same state.
It was late at night, so I didn't feel like calling, but I opened a ticket online from my phone browser. I got an automated email reply that, for security reasons, passwords couldn't be sent by email, and that I should call. I couldn't see that the problem had anything to do with security or passwords, but, well, fine.
So I just called this morning and talked to a very nice person at an offshore call center. She had me read back the PPP username, then the VPI and VCI, making no changes to any of the settings (VPI and VCI were already at 0 and 32) and then press "Apply" on the Broadband Settings page with the VPI and VCI. The instant I pressed "Apply," the Internet light came on and the connection started working.
I can't make any logical sense out of this. Can anyone guess what really happened here? Would pressing "Apply" on that page (with no changes) have fixed the problem without the phone call, or did they fix something on their end?
Thanks!
↧