I've had 1.5Mbit DSL for years now in my area (Qwest). Up until recently on the web site they showed the max speed available as being 3 Mbit, and the last time I called them the CSR said I'd lose out on my upload speeds if I changed to 3Mbit(from 800kbit to 500). I hadn't checked in a couple months, but yesterday I saw that they're offering 12mbit service at my address if I just type in my address and 7mbit if I login with my account. I checked the DSL line stats and the SNR values have changed from 32/11 to 39/18 so they upgraded something somewhere. Attenuation and power are unchanged at 38/26 and 16.8/12.5dBm. Running "adslctl info" on the modem says that my max downstream rate should be 8864 Kbps, and upstream of 1216Kbps.
Are these numbers reasonable for a 7Mbit connection? How should I go about contacting Centurylink to update my speed? I'm currently on the old 'price for life' plan so any change will terminate that. Is calling them, going into a store, or using the online chat the best method to negotiate a new monthly payment and speed? I use a 3rd party ISP for my actual internet provider, can I keep them? Or will I be forced over to centurylink.net?
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