It seems my CL-branded Actiontec 2000A is on its way out.
Specifically, the modem will "crash" in that I will not be able to access the control panel, and some devices--such as my Roku--will no longer connect to the internet. Yet, weirdly enough, other devices will still be able to connect and while one of the ethernet ports seems to be connecting and disconnecting every few minutes, nothing else indicates the connection is lost. Once this happens the only way to access the control panel is to power cycle the modem.
When I called Centurylink this evening I was told that the only option was for me to buy a new modem because my modem is "not compatible" with my service (40/5 Mbps), even though it is the one they installed with the service several years ago. When I stated that the modem appeared to be broken, not simply incompatible, the person said it didn't matter and I would still have to buy (or lease) a new modem from them.
I am planning to speak with customer service on Monday, but in the meantime I figured I would ask:
1. Has anyone had a similar "crashing" problem?
2. If so, is it done or is there something else I could try?
3. If it is done, and I have to buy another modem (which is ridiculous since I didn't buy this one), are there recommendations for better (cheaper) options than what they offer? (Honestly, it doesn't have to be a "super" modem. The line comes into the house in the basement. I use a better wifi router on the main floor to get reception anyway.)
Thank you.
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