Hello again,
***Please read first. I have no intentions on upsetting anyone and I really don't enjoy writing this as I have other things to do. This is not meant to allow others to bash centurylink. your problem with centurylink are yours. I have posted this to have public record of progress with issues that can no longer be resolved through the chains given to me as a customer. I would rather do this before involving any service commission that would not be beneficial to anyone.***
The issues we have had over the years have usually been resolved after an email to talktous@centurylink.com (or mostly IHD Escalations people, who now say I have the wrong department). After spending hours on the phone with tech support to check if my modem is plugged in to the wall or resetting all factory defaults and trying this or that setting, I started emailing issues with speed tests logged. That was what now seems to be the good old days.
Since back in late 2014 our connection is at its best 2mbps down(I got excited when we reached 5 down with latency of 113 once), with latency being 200+. Upload speeds seem to be close to the norm at .40-.70. I sent an email to Talktous@centurylink.com on the 13th of July and have had no response.
The last few interactions let me know how much of a miracle it is to have 10Mbps here. I've also been told of the known bottleneck in Basile, La. My normal download speed at 5:30AM is .9*Mbps. Trying to check into work after hours is impossible. A lot of the time I can't load centurylink.com without finding something to do while waiting. Just in case anyone is wondering, yes, I have unplugged everything but my pc to test speeds. I was also born the day before yesterday and not quite yesterday. I now have a fresh OS install on this pc. I also check with my work laptop directly connected while trying not to drive 40 Min. away to the office when the issue could be addressed without leaving my family at 2AM.
This connection used to be fixed promptly when we could work together on it. I wish I could say the same is still true.
So, have you guys just given up? Is my only option to cancel service because this feat of 10Mbps is unobtainable? Why cant someone just tell me this instead of taking my $80 per month?
Is it possible to provide you guys with direct burial cat6 to replace a bad line? A trencher isn't that hard to obtain, so could I provide one and you guys rerun a line? I could also provide access to the easement and get dottie out, get a schedule and take off of work to allow for the pull. Are there some power issues somewhere that we could address with engineered solar backup banks? I'm willing to put up some personal capital in this to help provide what I've been paying for. I would really appreciate some sort of thought. When this connection works correctly it allows me to spend more time at home. Not much more, but enough to find it important.
EDIT*** I updated my profile to reflect that I no longer live in Lake Charles, Louisiana. Currently live in Reeves, Louisiana. Just would like to be as up front as possible.
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