I have CL service in Mesa, AZ, my account is 12M down, .8M up. When I log in to my router and look at status it shows 12.127 downstream and .892 upstream. Running a speed test on here or elsewhere shows 10.30ish down, or almost exactly 15% less than the downstream rate. Upload is closer to what it should be, just shy of .8 most of the time.
I'm curious as to why this difference. I've run the speed test at many different times of day and night, and it's pretty consistent at 10M to 10.3M, never higher than that. 10.3 is almost exactly 85% of what I'm supposed to have.
Now a bit of info: my router is the C1100Z, just got it new about 3 weeks ago. I have 3 phone jacks in the house, 1 is goofy and causes the modem to become unstable, so I don't use it. The other 2 work fine as far as the modem stability. I have also taken the modem outside and connected it at the NID and tested with my laptop connected via ethernet and the result is the same.
This feels like CL's way of cutting bandwidth and not delivering what they say. I've called them more than once and all they ever say is that if I'm getting 80-85% of what my account is set at, everything is working normally, blah blah blah.
One other tidbit- up until about a month ago my downstream rate was set to 10 and upstream .6 or so. Had been that way for almost 2 years. With the modem showing 10.1 down, speed test results would run right at 8.5 to 8.6. That was 2 modems ago. I would just like to be able to get what I'm paying for, maybe not possible.
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