Since October of last year I've been dealing with trying to get a replacement line. The box is located on the side of my garage, and the wiring between it and the house stopped working (likely due to incorrect installation according to the tech who came at the time). Unfortunately, the area above that line has been paved over for a patio, so it's no longer accessible. The technician ran a temporary line from a nearby pole down into the crawlspace where all the phone wiring is located, and I've been using that ever since.
Fast forward to today, contractors finally came and dug the new ground line. It's not connected yet as CenturyLink has to come and do it, and probably install a new box in that location as well. I've been told by techs, however, that CenturyLink technicians are not allowed to go into crawlspaces. As said, all of the phone wiring for my house (originally installed by Qwest) is located in the crawlspace.
How big of a battle am I going to be in for trying to get them to do this? Has anybody else dealt with this? I want an idea of what to expect. Are they actually going to refuse to finish connecting me, or replacing the temp line when it eventually dies? The first tech they sent back in October went into the crawlspace no problem, so I'm not sure what the deal is. Am I seriously going to end up without internet if they refuse to go under the house?
I had a different tech basically tell me the wiring under the house isn't CenturyLink's responsibility - even though Qwest, whom they bought out, installed it - so I'm worried this is going to turn into a huge problem.
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