Hi All,
I have been browsing these and similar forums for WEEKS now, and honestly cannot find a viable solution.
I won't make this too long, I will try and give a quick summary.
My household has CenturyLink Phone+Internet, and are paying for the highest speed in our area (20 MBPs DL). The speed is nowhere near what's advertised, but that's a whole other issue.
Our internet connection, like so many others having this issue, continually drops. It doesn't matter what we are doing-watching netflix, doing emails, browsing the web, etc- the internet connection will just drop out. I can't tell if this is a modem thing or house wiring thing, as we have troubleshooted with multiple modems (one Actiontek PK5000, and one Netgear D6400). Whenever the internet connection drops, which is just for around 30 seconds at most, the lights are always all on whenever we use either box, and when we use routerlogin, it always says the connection is "good," when obviously it isn't.
30 seconds doesn't seem like that big of an issue, but when using certain programs, especially for work, whatever program I am using freezes without an internet connection, forcing me to start all over, and kind of negates the ability to work from home.
I am at a complete loss as to what to do here. We have unplugged the entire landline phone to see if there were issues, and it still dropped. We moved the router away from anything that could interfere and we still got drops, we bought new phone cords (4 wire phone line from our old 2 wire phone line) and there were still drops. There is no filter plugged into the modem, we moved it around the house, and still, every so often there will be a drop. The firmware on each box is updated, so I am becoming more and more sure it isnt a box problem (as we get drops no matter what box is in use).
This happens about 10-15 times a DAY and it's very aggravating.
Does anyone have ANY help or guidance?
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