I've had Sprint --> Embarq --> CenturyLink DSL near Brinnon, WA for about 10 years. It's never been very good service. The last several years I've paid for 10 Mbs service. Occasionally, I actually get it. Then it becomes almost unusable, going down to 1/10 paid for service or less. I complain. After spending hours with support, they eventually admit it's their fault. They are oversubscribed and are unable to support their customers. It will be fixed real soon now. I've put in many complaints to the FCC, but they seem to be "informal" complaints. I get back a letter with an explanation and promises that they are working on it. This has happened so many times it's becoming untenable. Unfortunately, there is no alternative, not even satellite, because we are in the forest.
Lately, there has been about a two week cycle of good to bad service. It's like CenturyLink is switching between several regions, going from good to bad to good to make it appear they are fixing it. When I get back a letter from the FCC and CenturyLink, there is no way to respond. No email, no street address, etc. Take it or leave it is their attitude.
I am not alone. There are probably a hundred or so customers out here who get the same poor service. What can we do to get CenturyLink to actually do something that solves the problem?
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